Smartlook - watch this
September 28, 2018

Smartlook - watch this

José Chaves Neto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

With Smartlook I can see the difficulty that my site presents regarding the interactivity of the clients in my site, where they click, if I can improve a button to click, etc. I can also see some point of the site that should be accessible to users but is not, so I redesign the website and buttons to make it more visually appealing for that to happen.
  • It gives me a notion of how the layout of my site is working
  • It lets me see how long my client stays on every page
  • Let me see the loading delays of an image on the site, if it is taking too long
  • It also gives me an idea of what path the customer is taking to arrive at a certain subject or product
  • Maybe it could couple with information from the analytics. I do not need to work with the two together, but maybe it would be good to be able to see each without having to stop the other entirely ... We are a Startup and we work with almost no money ...
  • To tell you the truth I did not measure this investment but I guarantee that it will help us to improve because you study the behavior of a client on the site, improve access, make more visible information etc ...
Had not used anything previously similar
Personally I like to watch when the customer enters my site. I start to cheer, so I press a certain button. Sometimes it's funny ... and according to how the customer browses, I know if he's interested in the product or if he's just curious. I like to study behavior mainly when I do some marketing with the product.