1. Home
  2. Heatmap and Session Recording Software
  3. Smartlook Reviews
  4. User Review of Smartlook
Look Smart with Smartlook
October 03, 2019

Look Smart with Smartlook

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is being used to understand the consumer journey from when they arrive on the site, how they interact with it and what actions they take while there. It is predominantly being used by the marketing department of the company. It gives a clear insight into what consumers are doing and in real-time, giving a much more personal feel to the metrics being uncovered instead of just data.
  • Shows the consumer journey on your website/app clearly and unambiguously.
  • Gives a general overview of where those consumers are coming from.
  • Segments the actions taken into clearly defined and easily recognizable portions for identification.
  • Customizable menus.
  • Varied themes.
  • More explainer videos.
  • Considering it's been less than a month, it's difficult to say for certain at this present time.
They have a service bot guiding users through the experience.

Do you think Smartlook delivers good value for the price?

Not sure

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

When it comes to commerce online, Smartlook is particularly suited to showing the customer journey from beginning to end. Smartlook lets you see how long they stay on the site, the buttons they interact with, if and when they are being active or idle on the page and finally, which geographical region that connection was made.