1. Home
  2. Heatmap and Session Recording Software
  3. Smartlook Reviews
  4. User Review of Smartlook
A casual review of Smartlook
November 06, 2019

A casual review of Smartlook

Ray Mai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smarklook is being used by the marketing department only and we are using it to create heat maps so we can have a better understanding of our website"s user behaviors. Besides that, the tracking function is quite helpful as well. Being able to see how the users actually interact with our websites helps the marketing team develop the website into the next level.
  • Heatmap function
  • User behavior tracking
  • Pricing is customizable and reasonable
  • Should have connected with google analytic
  • Should be able to tell the reference difference (like youtube ads and search ads)
  • The free trial should seriously have more monthly session
  • The paid package is expensive while the ROI is comparably decreasing as a lot of the recordings aren't crucial at all.
I haven't faced any issues that I need to contact the support team, but they have always been pro-active and sending me advice and tips.

Do you think Smartlook delivers good value for the price?

Not sure

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

There are times that I am confused with google analytic's bonce rate since it counts as a bounce if the users aren't interacting with multiple pages. Smartlook is extremely helpful in terms of checking users' behavior who has only 1-page interaction. As an analytic assistant tool, Smartlook works essentially well when you use it along with Google Analytics.