Extremely satisfied customer!
October 27, 2021
Extremely satisfied customer!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
Smartlook allows our company to see how our website's front end is being used. It helps us address unknown issues with our website. Smart looks ease of use allows us to filter errors/rage clicks. It's simple to use for even novice users who have no background experience as Smartlook lays everything out for new users.
- User session recordings.
- Filters data (IP/Rage Clicks/Specific URLs/Users/etc.).
- Almost real-time recording sessions.
- User session recordings could load faster (real-time would be great).
- Heat maps should be available upon submitting a specific URL. We've had one that's been stuck on "generating/loading" for months. Not sure what happened.
- Positive: Increased ease of use on our website as we were able to check out where our clients were confused and allowed our team to implement solutions to fix those specific problem areas on our site.
- Positive: Tracks website errors with ease.
- Negative: Occasionally our sites styescripts (css) would not load correctly on Smartlook's session recordings even though our site was fully functional - however the playback recordings that Smartlook presented to us were as if our site's theme or css was not loaded. The problem however was fixed in about 2 weeks without us having to report to Smartlook.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes