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Best Tool to Delight Customers
November 12, 2021

Best Tool to Delight Customers

Firoz Parakkat | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is used across Product and Marketing to understand the customer journey. We use the tool to understand the customer pain points and to delight our product in a better way.
  • Easy Integration
  • Easy to use
  • Easy Navigation to errors and events in sessions
  • Heatmaps are very hard to use
  • Funnels can be improved for better understanding
  • Smartlook can bring Micro Survey as a new feature, Highly recommended
  • Smartlook has helped identify several errors
  • Smartlook has helped us to understand the scope of improvements for better User Experience
Our Account Manager is right up there for any needs, whether it be difficulties we face or providing a better discounts to keep the customers.
Smartlook is great to Set up and Easy to Use.
Easy Integration and Ease of Use.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is a best tool if someone wanted to understand it's customer journey, paint points and build a Product Market Fit.