Citrix ShareFile Reviews

126 Ratings
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April 23, 2020
Alvin Landicho | TrustRadius Reviewer
Score 6 out of 10
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We use Citrix ShareFile internally as our main data repository. All company-related documents are stored in a strict file and folder convention with strict policies and controls around access, control, and editing rights. We use both a local storage zone and a Citrix Cloud hosted zone as our primary platform is running off Citrix. The Cloud hosted element is utilized to take advantage of features such as cloud-based document viewing and editing. Also, we use rightsignature as our electronic signature platform which is tightly integrated with ShareFile. We enjoy the enterprise level features available to administrators and the audit reports. The Citrix Files app is generally used and for some customers we utilise the Sync app on a local file server, map the drive to power users. We find that copying large numbers of files is quite slow. We have also found that deep and complicated folder structures and long filenames greatly affects the performance negatively.
  • Ease of sharing files using links and setting access controls for these links
  • Enterprise-level controls for an administrator via policies
  • Enterprise-level of reporting and audit trails
  • Complex and deep folder structures negatively affect performance.
  • Certain file types do not function properly such as CAD files.
  • Performance can be slow.
  • Difficult to see folder permissions and who can access, view, & edit.
  • Hard to justify the extra cost to many existing Microsoft customers who have OneDrive / Sharepoint already.
We find that our clients in accounting and financial services love Citrix ShareFile. The drive mapper function with Citrix Files gives users a familiar experience to those that have come from a local file share scenario. The ability to control access, control, and permissions is great. The tight integration with rightsignature is a bonus. We have also found other "hidden" features such as assigning an email address that uploads directly to a folder which is a great solution with scanner apps. Unfortunately for engineering firms that use CAD files or organizations with deep and complex folder structures and long filenames, performance is not up to scratch and definitely not recommended.
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Read Alvin Landicho's full review
April 22, 2020
Mark Piskura | TrustRadius Reviewer
Score 8 out of 10
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Citrix ShareFile is being used across the whole organization. We use it to satisfy our cloud storage needs. We use it for backup of ongoing course builds and to transfer material to be proofed by someone else at Aerolearn.
  • Provides a solid cloud storage and retrieval platform.
  • Provides quick download speeds.
  • Allows for quick collaboration with others who must evaluate work.
  • Upload speeds are not the best.
  • Adding users to a folder isn't always the easiest.
  • Viewing zipped files is read only.
If you are looking to stream video storage, I don't know if it's even able to do so. It is well suited to providing a solid cloud storage platform where you have feedback and approval type relationships within your organization.
They are very security conscious. Often times to a fault but I guess it's better to be safe than sorry.
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March 03, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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ShareFile was used for encrypted file sharing between clients. One of the biggest concerns in our industry was sending information that contains PII through email. ShareFile offered a way to both sends files through an encrypted portal as well as sending emails through the same portal. ShareFile was implemented throughout our organization as the go-to product for these situations.
  • Ease of Use. Outlook plugin integrates effectively.
  • File retention policy (automatic deletion, archiving).
  • Users grow quickly (each client gets a separate account). Automated pruning would be nice.
  • I'm not aware of integration with Office365 online (only the outlook app). This could make it harder for some users.
  • It would be nice to have something that auto-scans emails and attachments for PII and would require Sharefile for those emails.
ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Citrix was generally responsive and helpful in solving technical issues. Like any cloud based SaaS product there is a danger that it may go down. This was a rare occurrence over my three years of using the product. The more common issue we encountered was clients forgetting their login which was easily managed through a forgot password functionality.
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March 04, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Citrix ShareFile is very easy to use with clients. Setting it up was pretty straightforward as long as you read the proper way of setup. It can get complex but depends on what features and how much you want to integrate it. This is normal with any products that offers many services and different ways of integration.

Sharing files with clients is very straightforward, easy, and users did not require training nor did the clients (ones receiving the files).
I do think the price could be on the steep side. If Citrix drops it down then they could have more customers as it is very practical.
  • Easy to share files.
  • Upload files up to 100GB.
  • Easy implementation.
  • Competitive pricing.
  • More whitepapers on other services.
It is very robust, easy, flexible and can be quickly deployed with basic standard to share files. Users do not require too much training to use it and clients almost never ask what to do when they get sent a file via ShareFile.
For larger companies, it can get very expensive very quickly. Small businesses may go with other companies due to pricing.
Citrix support is usually second to none. Very robust, easy to work with, takes ownership and follows up whenever you reach out to them.
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November 19, 2019
Stephanie Majeran | TrustRadius Reviewer
Score 8 out of 10
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I use it kind of like Dropbox, as a place to securely store clients' tax files and tax returns. I love that I can easily invite clients to set up an account and grant them access to just their specific folder. It is wonderful that it is both cloud-based and desktop-based, like Dropbox and they auto-sync generally pretty seamlessly. This works great for being able to password protect sensitive documents, UNLIKE Dropbox.
  • Secure storage
  • Ease of use for clients
  • Plenty of storage space
  • Unlimited client users
  • Email templates
  • The "Note" feature in the cloud-based version does not show up in the desktop version
  • Expensive for more than one firm-level user
This has been the perfect, affordable solution for my one-person business. However, if I had additional employees, I don't know that this is the tool that I would use. It gets very expensive to have multiple firm-level users. My clients have generally been able to use it without trouble, which is a huge plus. It seems to be widely accepted by the accounting community, so I feel that it is trustworthy from a sensitive data standpoint.
I haven't needed it for awhile, which is a good indication of the product for sure. A year or so ago I was having some trouble with the product and did find it difficult to get assistance from support, but I can't really speak to how that may have changed in the last year. Things have gone smoothly for almost a year now!
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October 08, 2019
Heather Neisen | TrustRadius Reviewer
Score 9 out of 10
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We are a remote team that uses Citrix ShareFile as our "filing cabinet" for all our documents and shared client work. We also use it as a storehouse for our internal training, marketing, and other commonly used documents.
  • Great security features when sharing folders or files.
  • Works offline and allows for collaboration on documents.
  • Easy to organize folder structures.
  • We have had some issues transitioning from Dropbox with syncing errors or corrupt files. Not as smooth as expected.
  • Some files only work on a web browser instead of desktop app (support is easy and helpful, but still this has been an issue and time drain).
Citrix ShareFile is a secure file storing and sharing solution for a small, remote team like ours. It has the functionality and security that larger clients and companies need while still being an affordable solution. If sharing folders and files with clients in a secure manner while also securely storing internal documents is a need, this solution hits the mark.
Incredible. No one likes to take time to have to call support (we want it just to work), but when I have had to, my problems have gotten fixed quickly and accurately.
Read Heather Neisen's full review
February 27, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use Citrix ShareFile for all users for our cloud data storage needs. This software allows us to store our information securely and with backups where everyone can access it. We use the sync tool, the virtual drive and the Outlook add-in for data transfer. We do not need to house the data all on our own at a physical location.
  • Support has been very good.
  • Flexible pricing.
  • Software updated often.
  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Citrix ShareFile fills a software niche very well. Off all the competitors, I found ShareFile to be the best fit all around for our needs of being able to synchronize files when needed and also having unlimited access to all files at other times. Since we started using this software it has only gotten better.
Typically the support is very knowledgeable and interested in following an issue until it is fully resolved. I have not had any issues working with their staff as they are all polite and easy to communicate with. If the first or second level tech does not fix the concern then it is escalated until we get to someone who can close the case.
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February 10, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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The CEO and all contractors are users. Contractors include psychiatric rehab program (PRP) service directors, their PRP supervisor, and myself--the compliance officer (I am also one of two ShareFile administrators for our online account). As an accredited and state-licensed service provider with requirements to keep regular HIPAA-compliant client records and reports, we chose ShareFile because our needs for doing so were best met out of all the electronic medical records SaaS companies that we reviewed. We are a very small company, we currently don't offer psychiatric services, so we pretty much needed an a la carte SaaS that we could customize for record keeping, have robust encryption across other online platforms, and would offer secure authenticated electronic signing capabilities. We don't do our own billing, which was another feature we didn't need.
  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
  • Documents that need to be signed multiple times by one client but on numerous different dates. If this is being signed electronically, it can be a tedious process.
  • Because of the encryption level that we need, MS Office documents aren't editable online in ShareFile. However, because ShareFile SaaS can be synced with MS File Explorer, docs can be edited by opening them directly from File Explorer and resaved directly back to ShareFile through File Explorer, instead of needing to download from/upload to ShareFile.
  • Well suited for high encryption purposes, such as HIPAA compliance. This is a major reason we chose this SaaS. We also had a choice of encryption levels if we hadn't needed such a high security level.
  • Well suited for electronic signatures, be that by keyboard, mouse signing, or finger signing on tablets and mobile devices.
  • Not well-suited for service providers who need structured EMR templates for billing, insurance coding, etc.
  • Well suited for large state/local government agencies to capture required documentation from contracted providers, especially large-capacity documents that surpass email attachment size limits.
Every question we have had has been answered either through contacting live support or their extensive knowledge base of training videos and online documentation.
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November 30, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use ShareFile as global warehousing and share for internal files regarding active company projects and archival information that may be needed at a later time. Being that it can be accessed from anywhere, and we have staff in three states it is a quick and easy solution for sharing files and projects across all of our teams.
  • Seamless sharing of files.
  • Ease of access.
  • Easy to maintain and setup user-level access.
  • The interface and functionality on both apps and the drive mapper could use improvements, occasional disconnected or oddities with all three. Nothing that is a deal-breaker for us, however.
For our company with our remote workers and sales staff constantly on the go away from the office, it's a perfect, easy, and secure way to easily get signed contracts or quotes back to HQ for ordering. We are lucky that we are in an area where quality high-speed connections are available. If we were on a lower speed connection or had poorer connections available traditional methods would be far more suited.
The brief interactions I have had with their support have been quick, easy and extremely helpful.
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April 15, 2019
Jennifer Carrigan | TrustRadius Reviewer
Score 10 out of 10
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We utilize Citrix ShareFile mainly to share files across different firms. We are commercial real estate owners, and we need to work with floor plans every day. We work with architectural firms and brokerage firms that both need daily access to our floor plans, and we need a way for architects to provide us with our most up-to-date floor plans. This is a way for different firms to share files without us giving access to our servers. Secondarily, we use it for emailing large files or for maintaining some large marketing materials.
  • Allows folks from different firms access to the same files in a secure fashion
  • Provides a way to email extremely large files easily
  • Easily synchs with my desktop
  • I'd like to be able to group users and manage their permissions in one swoop
  • I'd like to be able to scroll through images more easily
Seamlessly sharing information with vendors is a high point. Citrix ShareFile is always introducing new features, including options to have electronic signatures gathered or to create workflows within a team. I do feel like the workflows are a secondary feature, but have honestly not implemented them at my firm, so can't truly speak to them.
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April 10, 2019
Marcio Vizoli | TrustRadius Reviewer
Score 8 out of 10
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The ShareFile is used internally in several departments of our company, mainly the sales and marketing since we have branches in different cities and we needed that the officials were able to work remotely in the same project. A safe form from the Citrix ShareFile fits perfectly into it, and with it, officials in different places can work together on the same project. ShareFile helped to cover the distance in a single detail.
  • Security - When sending the file by email it could simply be shared externally outside the company, with sharefile you will no longer have this concern, you create a link to send the file and decide who has the permission to access it.
  • Integration - You can easily integrate it with Outlook, or other Office 365 products, creating a very useful combination.
  • Easy and fast implementation - After the purchase in a few minutes you will be using it, its implementation is easy and fast, you do not have to be an expert to configure it.
  • Editing in the mobile app - it is a little limited, some tools have this custom, they deliver in the mobile application an adapted and limited version of the web / desktop version and the sharefile is fitting in this point
  • The search function - is also somewhat limited, I had trouble finding some terms, I could have more filters
  • Price - is a bit high, could be more competitive
If you work on your own or work in teams with large numbers of people or work with people in different branches or locations that need to work together on one project, Citrix ShareFile will fit perfectly into it, it will "eliminate physical distance" by reducing your expenses with travel, tickets for company employees etc.
Read Marcio Vizoli's full review
March 13, 2019
Micah Jones | TrustRadius Reviewer
Score 8 out of 10
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We use Sharefile for several different functions. One of the most important is HIPAA compliant file reception from our customers which are medical clinics. It's easy to use and customers have never had an issue delivering things to us. One of the other important features is that it is easy to send large files to bypass email limits that are imposed by many IT departments.
  • Ease of use.
  • Support has been good but we have needed it rarely.
  • Permissions and security have been good.
  • The pricing seems fair but you might already have something that does a lot of the same things for much less money.
  • Branding is not quite as easy as it could be but it's not too difficult.
  • While security is good, but the way users are allocated is a little odd. Nothing too terrible but it could be improved a bit.
Great if you are not using another cloud storage solution. Very easy for end users to use without needing hand-holding.
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March 05, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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It's used on an individual basis and not every person needs it. It's used to share files easily and quickly. ShareFile is a great place to transfer large files quickly, securely, and very easily. Before I used Citrix ShareFile, it was very annoying to have to email large files. I had to send large audio files via email. Even when they are compressed they are large. Also, we needed to keep track of who had access and see if it was opened. Citrix ShareFile did just that. All the files are uploaded to one place, and you can share a link to the people you want to have access to them. It really helps to know that when you share data, it is safe and it won't get into the wrong hands.
  • It's secure. Knowing that it's safe gives you peace of mind.
  • It's fast and quick. In a short time, you can share and transfer a large amount of data.
  • ShareFile is very user-friendly. It's easy to use, not complicated at all.
  • You can create a link to your file.
  • You are able to organize the data in files to keep track of the new stuff you added.
  • Would be nice if there was a quick and easy way to create a report of which files were opened and downloaded and by whom.
Well suited any time you have large files and if you want to access them in one place. Also, it is great if you need to share with the same person multiple times. You can see your history and old files. Its layout makes it very user-friendly. If you have small files I don't see the value in using it over of email. The only advantage is that files are all in the same place. I found it very useful with large files and data, especially if you need to send it to many people. You can send them all one link and everyone downloads it themselves from the link.
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February 21, 2019
christian Maxwell | TrustRadius Reviewer
Score 8 out of 10
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We use ShareFile for all of our field teams to be able to easily access the project documents while they are on site throughout our area of operations. Using ShareFile has helped our "out of the office groups" have access to all their necessary project documents while having them backed up, all without having to wait for long download times from remote servers. It also allowed our teams to share pertinent information with our subcontractors as needed while still keeping them safe from tampering.
  • I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
  • I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
  • I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.
  • One of the downsides that I noticed was that there is no document lockout tool so if multiple users were to access and edit a file at the same time there is potential for version errors.
  • Strong internet coverage is required. Without good internet, accessing files and syncing them to the cloud could be difficult.
  • The price can be a bit high especially for the smaller businesses but you do get the support that is not available for free cloud services like Google Drive.
Industry-tailored workflows: ShareFile has 10 key industries and the workflow will match that industry. For example: for accounting, the app will display options for clients to sign documents, which cuts out on them having to post or fax documents. I think it is not as good for small businesses especially if you have part-time employees as paying for their access as well can add up quickly for overall costs.
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February 19, 2019
Andrew Simpson | TrustRadius Reviewer
Score 10 out of 10
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Citrix ShareFile is used by my law firm to send and receive large-sized documents (over 5 megabytes). It offers the ability to securely send or receive the documents in an encrypted format. I particularly find that being able to offer a client the ability to send a large file without the client belonging to a file sharing service to be helpful. And my clients are comfortable knowing that the files are sent securely.
  • I use ShareFile almost exclusively for sending or receiving documents. I recently had to share an entire litigation file, including dozens of photographs and videos, lengthy reports, etc. with another attorney. The ability to upload it to ShareFile and then send a download link to the other attorney made file sharing a snap.
  • Clients who are not technically savvy love it when I tell them they can send a large file to me by simply clicking on the link in my email and following the simple instructions from there.
  • There are a number of features of Citrix ShareFile that I will confess I do not use. It's collaborative feature (allowing people in different locations to work on the same files) appears robust. I just don't personally have a need for that very often.
  • I'd love to be able to drag and drop an entire folder and subfolders to ShareFile so that I could easily share an entire file with the same file structure that I use. Perhaps that is possible and I haven't figured it out yet, but it does not seem to be an available feature.
Ideal for getting large files from clients who are not technologically savvy. Perfect for sharing hundreds of documents with a single email.
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November 27, 2018
Steffany Winkelmann | TrustRadius Reviewer
Score 8 out of 10
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On the product side, we use ShareFile to upload documentation to support our physical products (i.e., web content, FAQs, dimensions, etc. for reference on our website).

On the marketing side, we use ShareFile to upload imagery used for the website and for email campaigns. It's an easy way for us to collaborate on projects, annotate files, access those files anywhere, and keep a running log of what our marketing efforts are.
  • I love that I can annotate directly on a file. For example, I can mark the area where I find some weird imagery or mark some content that I'd like to change. I can make annotations on the side for the designer to review.
  • It's so easy to upload content, add recipients, create a workflow, review annotations, reply to annotations, upload new versions, and so on.
  • The file system is like any other you'd expect so there is no learning curve. You can create folders and sub-folders (both personal and public), star items, share/request files, and more. It's so quick and easy to get started.
  • Annotations, annotations, annotations. I love them, BUT there is this very annoying problem where, if I begin typing an annotation, someone else starting to type in an annotation will stop me (even though I started before them) from writing. It actually removes anything I wrote. You'd think this would have been caught early on, but it has been an issue for over a year and is very frustrating for me. Our workflows typically involve 4-5 people, but sometimes up to 10. When a workflow gets initiated and we get the notification email, many of us pop in there at the same time and fight over who is annotating what. When we have a doc that is 8+ pages long, it becomes highly time-consuming for this reason alone.
  • Back to the annotations again, if there are many markups on a page, it is nearly impossible to figure out where the annotation belongs. For example, if there are 3 on one page, it's very easy to follow the line to the area the annotation belongs. But when you get conversations in the annotations (e.g., 'Change this to XXXX' and someone replies 'Would you prefer if YYYY were moved to replace XXXX?') which naturally happens, and when those annotations stack up (such as in our product mailers that display 6 product images, titles, prices, SKUs, sub SKUs, content blurb), that takes up space FAST. You can't click an annotation and follow its track. You're left to figure it out on your own.
  • There is no animation support for .gifs. I don't know if this is intentional, impossible, or what. But we are moving more into .gif graphics and it's impossible to see the animation within ShareFile. We also cannot annotate .gifs, so there's that.
It is well-suited for most organizations that require approvals from multiple points of contact inside (and outside) an organization, for companies who need a cloud-based solution where they can store files and collaborate amongst teams to get that file to its optimal form.

I don't think it would be well-suited for organizations that don't have an extensive approval process. There are other cloud-based file systems that can do this function for a lower price. The collaboration/approval aspect is a large component of it, so a small team that can quickly jump into a meeting to discuss something may not greatly benefit from this tool.
Read Steffany Winkelmann's full review
February 21, 2019
Jerry Robinson | TrustRadius Reviewer
Score 10 out of 10
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ShareFile is used by a subset of our users. However, it is not restricted to any one department. Predominantly, ShareFile is used by those employees who need to access their data files wherever they might have internet access. We first began looking at ShareFile to provide a HIPAA compliant method of seamlessly accessing our documents and spreadsheets while at home or on the road.
  • ShareFile provides seamless access to the data we work with on a daily basis while remaining HIPAA compliant. Because the data is hosted internally, there is no Business Associates Agreement (BAA) required.
  • ShareFile makes it easy to share large data files with external entities. Any given file/folder can be shared via a simple link. Security can be enabled if desired. Notifications can be set up to let you know when the user has downloaded the file(s).
  • ShareFile simplifies large file transfers without the need for a complicated SFTP server. End users can add external/internal users without requiring IT assistance. Not only can files be downloaded by an external group, but they can also be uploaded as well. And, at least in our licensing model, Citrix does not charge for the external user so there is no limit to the number of people we can share within a secure fashion.
  • ShareFile could use some improvement where it comes to being able to edit your data on a mobile device. I've seen times where I've made small changes in a spreadsheet on an iPad only to find those changes were not maintained. On the positive side, I've never seen this issue when working with a Windows PC/laptop or any Mac/iMac products.
Having a HIPAA compliant way to access the data you need to manage is critical, especially in the healthcare arena.
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February 21, 2019
Robert Roseman | TrustRadius Reviewer
Score 10 out of 10
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The entire organization uses ShareFile. It addresses three distinct organizational needs:
  1. The ability to share large files by link or by the document.
  2. The documents shared can be password protected.
  3. The ability to electronically sign documents and to send them to third parties for countersignature.
  • Uploading files from your PC, server or cloud storage is smoothly accomplished.
  • It is easy to set up documents for signature, date, and capacity.
  • It integrates with Outlook to send large email attachments when the size is either too large for your program or the recipient's program.
  • It can be difficult for me to find the list of ShareFile "sent documents" and to determine their status without opening the document.
There is no limit as to the number of documents you can send for signature each month, unlike other document e-signing programs.
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February 21, 2019
Chantelle Chase | TrustRadius Reviewer
Score 9 out of 10
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We use ShareFile as a solution for all our storage both internal and external. It is really nice because clients can upload their documents directly to their files and we can share documents that are secured in various ways. I found it really effective and secure to send clients or their advisors a link to their files with an expiration date. This ensures we were security compliant and reduced the risk of cyber hacking.
  • Being a secure portal for clients to upload their documents.
  • It integrates with RightSignature. This streamlined our processes because we can send to RightSignature directly from ShareFile without having to download the file.
  • It is a very secure platform with many ways to send files. We preferred the link version but you can also attach secure and send via email.
  • It would be helpful if it would integrate with more software.
  • The search feature could be improved. The filters are very limited.
  • File history could also use some improvement.
It is well suited in a scenario when files need to be shared internally and externally. The security features are relevant and easy to use. It is not well suited to use as personal storage. Downloading files is also simple.
Read Chantelle Chase's full review
February 19, 2019
Stefanie Cash | TrustRadius Reviewer
Score 9 out of 10
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Citrix ShareFile is has been an incredible asset to our marketing department. We needed to find a better way to work with our remote partners without having to worry about security. Citrix offers secure file sharing and it allows numerous members and contractors to collaborate on projects without having to worry about being in the same room! The customized workflows keep us organized but for us, the biggest win is the ability to collaborate on content through the Mircosoft Outlook integration.
  • Ability to collaborate on content with remote members
  • Share large files securely and quickly
  • Access to our library of branding assets from anywhere - even mobile!
  • Some hang-ups with large files only being accessible in view-mode
  • Mobile viewing can be slow as files have to download first to be viewed
  • Search features good be better as you are limited to filtering options
Citrix ShareFile is great for companies that have a lot of documents and need to collaborate with multiple departments/members with ease. The ability to seamlessly exchange files among multiple devices makes it super easy when you are on the go and still need to take care of business. Workflow features make it easy to integrate into Outlook and quickly reference shared resources.
Read Stefanie Cash's full review
February 19, 2019
Nicholas Santella | TrustRadius Reviewer
Score 10 out of 10
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Citrix Files (formerly ShareFile) is probably one of the best storage services around. It has strong security that maintains PICs compliance and has one of the fastest sharing platforms around. This was one of the last things we implemented for a completely cloud-based office environment and couldn’t be happier.
  • Secure file sharing with clients.
  • MS Outlook integration.
  • Mobile apps.
  • Security.
  • Improve the right signature.
Suited for an office with at least 5 users. Pricing is based on a minimum of 5.
Read Nicholas Santella's full review
January 19, 2019
Craig Schneider | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's being used by the finance departments and it's used in IT. Customers can send users secure files in a ShareFile. Our staff gets notified and is able to download the files. It's a great way to send large files securely. We can place links in our email auto signature and on our website so our customers can send files to us.
  • It stores files securely
  • It provides email notifications when files are uploaded, viewed and downloaded.
  • You can provide customers and employees URL's to either upload files to you or download files from you.
  • ShareFile has a widget that you can use to build a form that can be placed on your website so that customers can upload files to your shared folders within ShareFile. If you need to change the widget you have to start over and create a new widget. It would be helpful if you could just edit the widget.
It works very well for sending and receiving applications, sensitive documents or Excel lists. You have the ability to monitor when someone views, downloads, or uploads files. I also like how you can put a retention policy on files so they can be purged automatically after a set time period.
Read Craig Schneider's full review
December 10, 2018
Mauro Carrillo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
At our financial institution we use Citrix ShareFile to send and receive important documents from our customers that contain confidential information. This secure way of transferring data is a very useful tool. Our IT department manages the administration part of the cloud based software. However, its used all across our organization.
  • Citrix Sharefile solution has great features. It provides a secure portal for file sharing. You may access the content from any device.
  • Integration with Office 365 is a great way to collaborate and create powerful workflows.
  • Encryption of emails and files. The plugin allows the implementation of these useful tools into Microsoft Outlook.
  • Better reporting: A detailed report of total usage company wide would give a great way to provide statistical data to auditors and examiners on who uses the tool and frequency.
  • Customizable dashboard: A better way to see activity would be a great way to have a visual representation of activity and usage.
You can increase productivity by automating workflows. Also, send files for legally binding e-signature right from the ShareFile account. It's a perfect business solution for sending secure files back and forward. End user simply registers via an email invite. The requirement is that you must have an active email account to register.
Read Mauro Carrillo's full review
July 09, 2018
Joe Spradlin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an AS9100 company that must conform to the NIST 800-171 and the Defense Federal Acquisition Regulation Supplement Clause 252.204-7012 due to doing business with the US Government. Citrix ShareFile is being used by our organization to securely transfer engineering data from our engineers, project managers and estimators to our vendors and customers. Due to the potentially sensitive nature of CUI (Controlled Unclassified Information), it is required for us to safeguard the information and know where it has been and where it went.
  • First and foremost, it is simple to use. Within minutes of our purchase of ShareFile, we were up and running with our first user and client.
  • Second, there are multiple ways to use and take advantage of ShareFile. There is a plug-in for Microsoft Outlook, a desktop app as well as Sync. All options are easily implemented and simple to navigate.
  • Third, When thinking about simplicity and making it as seamless as possible for your end users, you can also set up ShareFile as a Drive Map that allows your users to take advantage of the Windows file system without dealing with synchronization of account content.
  • There are so many advantages to this product, however, I feel that the simplicity and functionality are the main advantages. Citrix ShareFile tech support is amazing and they really (if you need help) answer all question extremely fast.
  • In my experience with Citrix ShareFile, I have not found any significant CONs to report. Many people may have Drobox and other products...I would say that these products are not an apples-to-apples comparison. There are significantly different pricing structures between products, some of them being a little on the pricey side if you are a small business.
  • I have heard of a few people having issues with browser compatibility, however, I have not. We have about 20 users that are using IE11 as well as Edge w/ Windows 10 Pro and we haven't experienced any issues at all.
  • The only function/feature I would like to see improved is the audit reporting and logs. You have to go to each folder/individual to obtain the activity log/report and to me that is cumbersome. I would like to see a centralized audit log generation tool that categorizes the users and the folders and provides details needed.
Well suited for people that need to transfer large files between people or businesses. We were using FTP & password (AES256) encrypted Zip files to transfer data, which is fine for an every now and then function but was becoming a hindrance to productivity. The communication between sender and recipient was slowing down the process of delivering and receiving the content due to providing the decryption password etc...With ShareFile, you simply set up the recipient as a client and they get a welcome email to create the account for seamless transfers.

I can't think of any reason where it wouldn't be appropriate to use ShareFile other than it may be cost prohibitive for small businesses. My company found it very affordable when compared to other larger products in the industry. One of the great aspects of ShareFile is that you can add unlimited Clients as you only have to pay for per Employee use.
Read Joe Spradlin's full review
January 29, 2019
Jason Rojas | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Citrix ShareFile is our file/document storage solution. We are using it across the entire organization.
  • It offers a variety of tools to access the platform, such as web, desktop, mobile.
  • File storage solution in the cloud, more robust than a Dropbox, Google Drive, etc.
  • Support is not as good as it used to be. Need more training and better response time.
  • Performance issues seem to be plaguing it as of recently, such as latency issues. Citrix ShareFile won't give a response as to why they are occurring.
  • Need to focus on performance, integrations, and streamlining user administration and management. The UI is not really designed well from an administration standpoint, even after its recent design update, it requires more clicks.
Citrix ShareFile is a good cloud solution with a lot of applications to access in the cloud. This is good because it allows users access however they prefer. It offers unlimited storage capabilities and is nice and affordable.
Read Jason Rojas's full review

Feature Scorecard Summary

Versioning (40)
Video files (35)
Audio files (34)
Document collaboration (49)
Access control (51)
File search (50)
Device sync (46)
User and role management (48)
File organization (51)
Device management (40)
Performance (50)
Reliability (51)
Storage Reports (42)

What is Citrix ShareFile?

ShareFile is a cloud-based file sharing and storage service built for business. The product was acquired by Citrix Systems in 2011.
Categories:  File Sharing,  Cloud Storage

Citrix ShareFile Integrations

Citrix ShareFile Competitors

Citrix ShareFile Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Standard$55 ($50)per month (billed annually)
Advanced$85 ($77)per month (billed annually)
Premium$135 ($122)per month (billed annually)
Virtual Data Room$375 ($338)per month (billed annually)

Citrix ShareFile Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No