TrustRadius
Great Design & Easy to Use!
https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.715101
Jennifer Gisler profile photo
October 22, 2018

Great Design & Easy to Use!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

SmileBack is used throughout our entire company.

We are allowing our customers to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses. With SmileBack our response rate is up 43%!
  • How easy it is for customers to give feedback, it is really amazing!
  • Easy to understand.
  • Very easy to set up.
  • Clean emails that get sent out.
  • Easy to make back-end changes.
  • I would love to be able to tweak the widget design more easily.
  • Real-time widget reporting.
  • With SmileBack our response rate is up 43%!