Send it and forget it
November 14, 2022

Send it and forget it

Austin Morgan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SMTP2GO

SMTP2GO is used for sending all e-mail. I previously ran our own internal SMTP servers, but with the addition of a quarterly newsletter being sent to many thousands of registered customers we were seeing more and more servers that would block our output for a period after each newsletter due to the significant difference in our patterns despite using the most up to date security features. It was determined we either needed more frequent newsletters, and neither the company nor our customers wanted that, or we needed a service that would keep the reputation in between large bursts of data.

Each user has their own username and password to send e-mail. This allows us to track patterns and ensure that if one user is compromised that it does not effect our other users and provides a mechanism to determine which of our automatons may also be compromised.

Pros

  • Customer support
  • Fast delivery
  • easy configuration

Cons

  • Finding the settings for bounce message configuration took longer than expected
  • Separate workflows for each user or service
  • Maintained security settings
  • Personal customer service
  • Improved e-mail communication after mass mails were sent
  • Reduced overhead of security requirements for SMTP
It has been so long since I did my comparison with other products that no comparison would be valid today. It has worked so well at a price point that is so acceptable that I don't feel an urge to do the evaluation again.

Do you think SMTP2GO delivers good value for the price?

Yes

Are you happy with SMTP2GO's feature set?

Yes

Did SMTP2GO live up to sales and marketing promises?

Yes

Did implementation of SMTP2GO go as expected?

Yes

Would you buy SMTP2GO again?

Yes

If you have the need to run your own e-mail delivery infrastructure using SMTP2GO as your outbound gives a higher level of security, and reliability compared to any other options I could find. When aberrant behavior was seen on our newsletter (ios decided to automatically unsubscribe everyone automatically because of a misconfigured default setting in their email app) SMTP saw this pattern across multiple users, contacted us, contacted Apple and was able to get the issue resolved quickly. I would not have been able to accomplish this easily on my own.

Comments

More Reviews of SMTP2GO