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Great Option
January 06, 2023

Great Option

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SMTP2GO

As a software developer I often find the need for SMTP2GO to be included in my projects. This service provides all the options and capabilities I need to accomplish my project requirements. The support and interface is top quality and provides the options needed. Highly recommend.
  • Service
  • Option
  • Support
  • None
  • Price
  • Flexibility
  • Pricing
Early on I tried to use Gmail and other consumer facing SMTP solutions. Those are not well suited for backend and project inclusion as they change interfaces and rules.

Do you think SMTP2GO delivers good value for the price?

Yes

Are you happy with SMTP2GO's feature set?

Yes

Did SMTP2GO live up to sales and marketing promises?

Yes

Did implementation of SMTP2GO go as expected?

Yes

Would you buy SMTP2GO again?

Yes

I use SMTP2GO as part of my customer facing, backend and backup solution.

SMTP2GO Support

I've only needed support for the software once or twice the 5+ years i've used it. I found their support responsive and helpful at each encounter. They seem to have the same level of commitment to their enterprise as I do to mine which is refreshing.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
No I did not purchase premium support and I do not believe it is offered.
One of the two times I've contacted support they resolved my issue within 10 minutes and late at night. I was impressed that I emailed back and forth with a real person afterhours who not only understood my issue they resolved it without going through multiple steps or people.