SnapSurveys equals great variety.
Casey Iannone | TrustRadius Reviewer
March 01, 2014

SnapSurveys equals great variety.

Score 8 out of 10
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Verified User
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Overall Satisfaction

I have experience using SnapSurveys for a variety of assessments purposes in higher education. This includes assessing classroom learning outcomes, gaining demographic and background information from various campus constituencies across campus which may be used to drive new policies and procedures. I have also used it in gaining feedback about the campus environment, from faculty, staff, and students.

Every time I have used SnapSurveys I am always impressed with the great variety of how you can administer your survey. Having the ability to use paper, tablet, pdf, online, as well as many others, is a fantastic way to ensure you are not leaving out any demographic. I have tried other products that only offer e-mail surveys and have received fewer responses because of this. I am always impressed with the user interface and ease of use of SnapSurvey products. Though it is not used throughout the entire organization, I am consistently advocating for its use by others.
  • Provides a great selection of mediums for administering surveys.
  • Has the ability to administer your survey in many languages.
  • Great support for products.
  • Though the user interface is easy to navigate, it would be nice to see is design updated to something more aesthetically pleasing.
  • It makes gaining insights into the changes that the campus would like to see more fruitful, as we gain more data and insights from surveys that we administer from SnapSurveys
  • Decisions are made quicker to address issues because of this information.
I choose to use SnapSurveys because of the many options the product itself provides. Other products do not offer the variety that SnapSurveys does. In everything from how you administer your survey, to the preloaded questions and languages you can administer your surveys.
Though there are many aspects of the product I enjoy and are very useful, it needs to be updated a bit. When using the software you can see that a lot of time was spent on the backend of things, such as the included questions. However, you can see that the way in which it is put together and how it looks did not receive as much attention. I really would enjoy something that is more aesthetically pleasing and not something that looks like it predates 1999.
If you are looking to get a large sample response for you survey SnapSurveys is great for this. As mentioned before, it provides many options for data collection.