Go for it
Updated March 21, 2023

Go for it

Harold Becker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sogolytics

SoGoSurvey is being used by a small private high school. It is used to collect and report customer satisfaction data from students, parents, and constituents. I also use it to collect information about individuals who volunteer and for other data collection.
  • Ease of use for all screen sizes.
  • Excellent templates.
  • Very good customer support.
  • Versatile in the types of questions you can ask.
  • I have no dislikes, everything works great for us.
  • Ease of creating surveys
  • Quick survey distribution
  • Comprehensive results reporting
  • Being used for a school, these products keep the school connected to parents, students, and potential customers.

Do you think Sogolytics delivers good value for the price?

Yes

Are you happy with Sogolytics's feature set?

Yes

Did Sogolytics live up to sales and marketing promises?

Yes

Did implementation of Sogolytics go as expected?

Yes

Would you buy Sogolytics again?

Yes

Can be used for any type of data collection.

Sogolytics Feature Ratings

Multi-channel customer feedback collection
10
Product usage analytics
10
Customer experience dashboard
10
Customer journey mapping
7
Churn risk scoring
Not Rated
AI-powered recommendations
Not Rated
Website A/B testing
Not Rated

Using Sogolytics

3 - Administration
  • Customer surveys
  • Student surveys
  • Keeping engaged with students

Evaluating Sogolytics and Competitors

Sogolytics Support

Easy to access customer support and has always quickly solved any issue I have had.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, For me the software is very easy to use.

Using Sogolytics

Great templates.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Survey development