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Updated July 18, 2020

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Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Access Rights Manager (ARM)

ARM is being used by our IT department mainly for auditing of Active Directory, file server permissions, and Exchange mailbox access. ARM has allowed for visualization of permissions that allow users access to specific resources. Being able to visualize the permissions and access through a single view has been helpful for internal auditing and maintenance purposes. We are currently in the process of developing the custom JSON scripts to allow for one-click provisioning of users.
  • Auditing is simplified for user permissions and access to corporate resources. The flow diagrams show which group is granting access.
  • Provisioning if user accounts is simplified and standardized along with easy detection of scope creep.
  • Developing of a self service password reset portal would make ARM even more critical to our infrastructure.
  • Overall positive. I have used ARM to develop our active directory permissions and group assignments to be used in a new domain for the company.
Selected Solarwinds arm because we were already heavily invested in Solarwinds products. The brand speaks volumes and ARM did not disappoint. It has performed as expected and been a useful tool in preparing reports for auditors.
SolarWinds Kiwi Syslog Server, SolarWinds Security Event Manager (SEM), SolarWinds Serv-U, SolarWinds Access Rights Manager (ARM), SolarWinds AppOptics, SolarWinds Database Performance Analyzer, SolarWinds Virtualization Manager (VMAN), SolarWinds Server & Application Monitor, SolarWinds NetFlow Traffic Analyzer (NTA)
Auditing of ad permissions, exchange permissions, simple provisions of end user accounts and mangement if users as they move from department to department within the company.

SolarWinds Access Rights Manager (ARM) Support

SolarWinds Access Rights Manager (ARM) Smart Start

ROI

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
The single most important factor was likely prior experience with the product. The company I currently worked for experienced a major outage resulting in an abundance of meetings where one of the CAPAs was to implement a monitoring solution for files to track in detail and alert on certain thresholds. I recommended ARM because having implemented and utilized when the product was first acquired from 8MAN and management was comfortable knowing there was a resource familiar with the product which reduced time to production and allowed for business and auditing needs to be met.

Using SolarWinds Access Rights Manager (ARM)

20 - IT Compliance
Systems Engineers
Director/Executives
SAP
Developers
helpdesk
security
1 - Systems engineer with prior ARM experience. Also, the one that supports our Solarwinds environment.
  • Auditing
  • Reporting
  • Alerting
  • None
  • We need to have additional people to develop the product. One systems engineer wearing multiple hats really prevents ARM from what it could and should be.
Everything said earlier.

Evaluating SolarWinds Access Rights Manager (ARM) and Competitors

SolarWinds Access Rights Manager (ARM) Implementation

  • Implemented in-house
Change management was a major issue with the implementation - People want things but don’t want to change the process they perform.
  • None