Great product and very simple to use for SMB's and large organizations
August 08, 2019

Great product and very simple to use for SMB's and large organizations

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with SolarWinds Remote Monitoring & Management

SolarWinds is used for most aspects of our MSP support requirements. We use it for everything from simple automation tasks for small client sites to complex server monitoring and scripting. It's a vital part of our day to day remote support tasks, site audits and monitoring. It monitors websites, integrates into our help desk software and supports most well know device brands on the market.
  • The remote desktop control feature is extremely good and doesn't interfere with the existing installation of mainstream products. This means that we create a remote screen session at the same time as a 3rd party support tech who's using another product.
  • Scripting and automation tasks are essential to our business. The ability for this solution to handle these well and also allow complex customization is very handy. There's constantly updated scripts and self-healing services added as well as community-created ones.
  • The mobile app is well developed and allows our techs to perform a wide range of troubleshooting processes while on the road. We can remote control a server, reboot, start/stop services and a heap more.
  • 2 Factor/Multifactor support is vital. SolarWinds RMM fully supports MFA on both the browser login and mobile apps. With the access it provides to sensitive client data, it's surprising how many competitors don't offer MFA support for their RMM product.
  • There's a few issues when new versions are released. We try to keep to the main releases and service packs.
  • Alerting via email or ticket creation can be excessive when using the defaults. This can require a lot of customisation for new sites that have older equipment. Alerts regarding irrelevant events are pretty excessive sometimes.
  • We find the web interface slow at times. There may be other factors causing this though.
  • Remote desktop access can sometimes appear to stay active on the customer's end, even after we've disconnected.
  • However, the tech support from SolarWinds is very quick to address this sort of issue.
  • This product enabled us to support and maintain a large number of client devices and equipment, with a lot less support staff.
  • We're able to offer a solution that greatly improves our servers over local competitors.
  • We've been able to grow our business a lot faster.
SolarWinds Remote Monitoring & Management is particularly good for supporting small SMB's with very old equipment. It's also quite scalable where required. Self-healing and in-depth scripted automated tasks are very well supported and integrated. It's probably not the best solution for very small businesses or clients due to the overhead in maintenance and management for such a small site.

N-able N-sight RMM Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation