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N-able N-sight RMM

N-able N-sight RMM

Overview

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

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Recent Reviews

TrustRadius Insights

SolarWinds RMM is a comprehensive network management solution that has proven to be invaluable for Managed Service Providers, or MSPs, and …
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Great product overall

10 out of 10
October 12, 2022
Incentivized
The product is being used by the IT department to support both in-house staff and all our customers with an IT Support contract. This …
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SolarWinds RMM, It Just Works

10 out of 10
January 02, 2020
We use it as an easy way to keep up with clients such as Doctors and Dentists. These clients have dynamic days where remote support at odd …
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SolarWinds MSP ON FIRE!

9 out of 10
December 24, 2019
We use N-Central for our environment, managing workstations and servers, printers, switches, and network appliances. We use SolarWinds RMM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 4 features
  • Policy-based automation (15)
    10.0
    100%
  • Network device monitoring (14)
    10.0
    100%
  • Remote monitoring (15)
    10.0
    100%
  • Patch Management (15)
    10.0
    100%
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Pricing

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N/A
Unavailable

What is N-able N-sight RMM?

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

How to integrate N-able RMM, with your PSA

YouTube
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Features

Monitoring Tasks

Various types of monitoring

10
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

10
Avg 7.2
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Product Details

What is N-able N-sight RMM?

N-ableâ„¢ RMM (formerly Solarwinds RMM) offers tools to secure, maintain, and improve IT operations across client networks of all complexities and sizes. Boasting over 25,000 MSPs globally as users, N-able RMM offers platforms with a tailored experience built for business needs.

Key features include:

  • Integrated features within a single pane of glass, bringing everything into one console
  • Automation leads to scalability for even the largest or most complex clients
  • Integrated AV, patch management, web protection, backup, endpoint detection and response, and risk intelligence data security assessments
  • Remote control allows users to identify and fix any issue, with any endpoint, from anywhere, without disrupting the end user
  • Integrated service desk to create tickets, customize billing, and run an IT services business
  • Out-of-the- box reporting to prove value to clients
  • On-premises or hosted implementation for security and ease of use

Together, the patch management, AV, endpoint detection and response, integrated email protection, and web protection features in N-able RMM aim to provide robust security against modern malware and other cyberattacks. Auto-deployment also deploys security features across endpoints in bulk.

The tool also offers free download of Android® and iOS® mobile apps to manage issues from anywhere.

N-able N-sight RMM Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

N-able N-sight RMM Screenshots

Screenshot of N-able RMM Dashboard

N-able N-sight RMM Video

SolarWinds RMM: A Lightweight Desktop Management Software

N-able N-sight RMM Competitors

N-able N-sight RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesGerman, English, French, Italian, Spanish

N-able N-sight RMM Downloadables

Frequently Asked Questions

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

NinjaOne, Atera, and Pulseway are common alternatives for N-able N-sight RMM.

Reviewers rate Remote monitoring and Network device monitoring and Patch Management highest, with a score of 10.

The most common users of N-able N-sight RMM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(92)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SolarWinds RMM is a comprehensive network management solution that has proven to be invaluable for Managed Service Providers, or MSPs, and other organizations. With its wide range of tools, such as patch management, asset tracking, and change management, it allows MSPs to efficiently support several thousand endpoints with a small team. Users have found the software to be particularly helpful in managing hundreds of endpoints, providing an intuitive way to remotely monitor and manage devices and workstations at scale. It has been used by various professionals, including doctors and dentists, to ensure their clients' systems are secure and up to date, even during odd intervals. The software's customizability allows companies to tailor it to their specific needs, enabling automation of maintenance tasks and easy deployment of Windows patches. Additionally, SolarWinds RMM facilitates remote management and monitoring of thousands of devices, enabling proactive monitoring and efficient problem resolution. It is extensively used for conducting webinars, remotely monitoring client workstations, and providing quick visibility and access to clients' systems. Ultimately, SolarWinds RMM provides MSPs with the ability to deliver quicker response times and a fuller range of IT solutions to their clients while improving overall productivity.

Attribute Ratings

Reviews

(1-25 of 28)
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October 12, 2022

Great product overall

Score 10 out of 10
Vetted Review
ResellerIncentivized
The product is perfect in a managed service provider environment. Our customers are able to call the help desk technicians and have remote support within seconds which makes a huge impact on the trust and confidence our customers have with the Support team. Being able to remote into a machine without going through a process that requires end-user input is perfect
October 12, 2022

N-Able RMM its good

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We'e used N-able RMM and it predecessors at a couple of MSP's businesses over the years and found it a good fit for small and medium sized teams. For larger companies the lack of direct tie into a ticketing/billing such as offered by, for example, ConnectWise may be a limiting factor.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The RMM has a lot of issues with its security deployment. Often slows client PCs. Removals are buggy. N-able RMM has been slow to address in my opinion. Generally, patching operates smoothly and easily.
Score 1 out of 10
Vetted Review
Verified User
Their product is okay for smaller organizations although the remote connection can be finicky and clunky. Maybe if you had dedicated people for it, it would be easier, but I did not find it helpful as we grew. Their customer service is atrocious. Even basic things like getting a receipt can be a challenge for them. I left them and would recommend others to stay away.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.
Michael Hannagan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller
SolarWinds Remote Monitoring & Management is suited for businesses to manage their fleets. It is suited for support desks to allow ease of access to client machines and networking.

SolarWinds is not suited for individuals.
Score 10 out of 10
Vetted Review
Reseller
It's a wonderful tool if you need to have eyes on multiple endpoints. It also makes it easy to have clients who have multiple locations. It does a wonderful job of alerting when something needs to be assessed. It also does a wonderful job at keeping everything organized, such as clients, their locations, and sublocations.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Solarwinds RMM is well suited for a single large company with multiple sites. However, through my experience, I have noticed that they do cater as well to one company managing a lot of other companies. This causes specific issues that are brought up in managerial meetings to not be understood due to the nature of one company managing another, vs. one company managing many others.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
If you are a large corporation and have lots of devices that may or may not be in the same location, SolarWinds can help you manage where they are located physically and also logically. You can group them and give them parent/child relationships so if a main device goes down you don't get an alert for every device that is behind the main device. With those same devices, SolarWinds can monitor them so you know the online status of them. SolarWinds can pull SNMP data from your device and create monitoring objects like CPU, memory, disk space and even create SNMP traps you so can get alerted if anything happens on that device.

If you need to have a variety of ways you want to be alerted to SolarWinds alerts, this is a great product. You can be alerted by standard email or by SMS and more. If you are wanting export data or to pull data via the API to other systems I have found this to be difficult and not as easy as other systems I have used. If you are dealing with smaller amounts of devices, SolarWinds can handle them but I feel that SolarWinds is quite pricey and requires more hardware resources than most would want to pay for smaller deployments.
Score 9 out of 10
Vetted Review
ResellerIncentivized
SolarWinds Remote Monitoring & Management is particularly good for supporting small SMB's with very old equipment. It's also quite scalable where required. Self-healing and in-depth scripted automated tasks are very well supported and integrated. It's probably not the best solution for very small businesses or clients due to the overhead in maintenance and management for such a small site.
March 13, 2019

A Good RMM

Stephen Widjaja | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The product is a very solid RMM. It's a single platform for remote support, patch management, and monitoring. One feature we love is the remote command line and remote scripting to run task without having to interact with the users. The dashboard is easy to navigate and easily find informative details for the endpoint that you managed. It's very easy to view all the inventory of the endpoints.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
February 08, 2019

Made my life easier

Adrian Takacs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Is well suited for managed service providers like us and it is ideal to implement for customers that pay for pro active monitoring. Due to the cost, it is not suitable to be deployed on devices for customers that pay as they go and contact support only when they have an issue.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's well suited if your company has grown to the point where automation is a must. This will also allow you to scale up whether you're a one-man shop or have many technicians. If your company is a break-fix model, than this software may not be suitable for your business needs.
Michael Gombosi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is a great solution for mid-sized businesses and a MUST HAVE for enterprise-sized companies. For small-size businesses, this might be too costly of a solution. I would suggest checking out SolarWind's free trials to see if the cost-benefit is worth it.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Solarwinds RMM provides any small IT support business with the tools necessary to fully manage all clients. From monitoring, backups, patch management, remote support, reporting to antivirus, all you will need is Solarwinds RMM. This entry level management suite will allow you to be more proactive in the IT industry and create a better relationship with your clients.
Steve Putnam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
All right man is an extremely powerful tool with many many features and capabilities. Well we do not use all of the capabilities, a company that is looking to build the entire MSP management suite with one pane of glass would do well to consider Solarwinds RMM. Antivirus, monitoring, patch management, network monitoring, backup, remote control, and others too numerous to mention, all at a price that allows MSP’s to sell the services ata a competitive price and still make a profit.
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