Solid FTP solution for companies of any size
June 04, 2020

Solid FTP solution for companies of any size

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Serv-U

Our IT has implemented SolarWinds Serv-U for both internal use as well as use by departments outside of IT. Internally it's used when working with other vendors to provide a more secure way to transfer large files, while other departments are using it to transfer files too large to email.
  • Implementation was easy.
  • No problems managing it so far.
  • Love the desktop client.
  • Uses Java.
  • Cost for licensing was expensive.
  • Support is a hassle at times.
  • Free up IT time for other issues.
  • Less emails bounced due to size thanks to the desktop client.
  • Budget took a hit due to licensing costs.
The overall interface of SolarWinds Serv-U was better in my opinion than that of Cerberus. We had several outside users demo both and the SolarWinds desktop client was the selling point for them. Both had an option, but SolarWinds was more user friendly, which was a big plus. Everything else was pretty close between the two.
Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.

Do you think SolarWinds Serv-U delivers good value for the price?

Yes

Are you happy with SolarWinds Serv-U's feature set?

Yes

Did SolarWinds Serv-U live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Serv-U go as expected?

Yes

Would you buy SolarWinds Serv-U again?

Yes

SolarWinds Serv-U is perfect for departments who call all the time because their emails bounce due to large file size. The desktop icon allows them to send the files with no interaction from us, allowing us to work on more pressing issues.

Active Directory integration could definitely use some improvement. This was the biggest hindrance while implementing for us.