Overall Satisfaction with SolarWinds Serv-U
We print about 180 Newspapers for Customers in more than one State. The Dedicated FTP server is running Serv-U, currently with one domain and 212 users. This is primarily used for our customers to send in their PDF files for us to use in printing their newspapers. We also use it to disseminate useful information and "tips and tricks" using a virtual path that all customers can access.
- The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
- Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
- The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.
- To be honest, as a regular user and not an IT professional, I can't think of anything else I need Serv-U to do for me.
- Prior to Serv-U installation, customers either emailed files which was very messy (large numbers of rejected transmissions due to file sizes being over the limit) or drove in and dropped off files on "disk" of some sort. Newspapers were sent to us with a single page PDF attached to each of multiple emails (up to 36 pages for some). Serv-U reduced our workload by at least 80% in terms of the time spent gathering the customer's pages for our PrePress system to work on.
Serv-U was the first FTP Management software we have installed and used. It is the only one we have used.
Do you think SolarWinds Serv-U delivers good value for the price?
Yes
Are you happy with SolarWinds Serv-U's feature set?
No
Did SolarWinds Serv-U live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Serv-U go as expected?
Yes
Would you buy SolarWinds Serv-U again?
Yes
Using SolarWinds Serv-U
3 - One is the Operations Manager (myself), the other two are Pre-Press Technicians who take the incoming file and process it into printing plates so our newspaper press can print the newspapers.