Serv-U was a Great Purchase for our Company
June 04, 2020

Serv-U was a Great Purchase for our Company

Richard Fazakerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Serv-U

We print about 180 Newspapers for Customers in more than one State. The Dedicated FTP server is running Serv-U, currently with one domain and 212 users. This is primarily used for our customers to send in their PDF files for us to use in printing their newspapers. We also use it to disseminate useful information and "tips and tricks" using a virtual path that all customers can access.
  • The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
  • Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
  • The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.
  • To be honest, as a regular user and not an IT professional, I can't think of anything else I need Serv-U to do for me.
  • Prior to Serv-U installation, customers either emailed files which was very messy (large numbers of rejected transmissions due to file sizes being over the limit) or drove in and dropped off files on "disk" of some sort. Newspapers were sent to us with a single page PDF attached to each of multiple emails (up to 36 pages for some). Serv-U reduced our workload by at least 80% in terms of the time spent gathering the customer's pages for our PrePress system to work on.
Serv-U was the first FTP Management software we have installed and used. It is the only one we have used.
I have had so few problems with Serv-U that it is hard to rate this any more accurately. The support I have had has been excellent.

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For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.

Using SolarWinds Serv-U

3 - One is the Operations Manager (myself), the other two are Pre-Press Technicians who take the incoming file and process it into printing plates so our newspaper press can print the newspapers.