Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
We use Solarwinds Service Desk as our main IT Service Management and ticketing system. It is very easy to use and our main tool across the whole organization. With this tool, our users are always getting on-time IT support as there is no chance to miss or forget an IT support request once the ticket is logged in the system.
- Helpdesk ticketing system
- IT Inventory Management
- Create QR codes for all assets and use the QR code for easy assets tracking
- Audit and check what is installed on our computers
- None
- Saved some cost, as we were investing too much money on some previous tools that did not fit our needs.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes