SpiceWorks Keeps My Work Spicy!
Updated April 08, 2015
SpiceWorks Keeps My Work Spicy!
Score 10 out of 10
Vetted Review
Verified User
Software Version
7.1.00042
Modules Used
- HelpDesk
- Inventory
Overall Satisfaction with Spiceworks
We use Spiceworks in our IT Department and in our Maintenance Department. Users email work to separate email addresses which then are deposited in a ticket inside of Spiceworks. End users can also jump on our Intranet site and submit a ticket through the Spiceworks Portal. It's helped both of these departments to stay on top of work and helps end users feel like their work is in the schedule.
Pros
- The price for sure, who doesn't like free?
- Great community of users who are constantly improving the product.
- Once you get used to the customization in Spiceworks, it's really easy to make the program do what you want it to do.
Cons
- Searching could be improved, where there are a lot of work orders in the system, it can be hard to distinguish between open and closed items.
- The ability to prompt for "Are you sure you want to change screens without saving first?" Sometimes I do a lot of documenting in a Work Order then have to look at something else, and I lost everything I've written. The beauty of Spiceworks though, is that someone might fix this soon.
- Better customer service is a great benefit. The ability for users to go back in the portal and review previous issues makes it really handy.
- Departmental staff are much more efficient with prioritizing their day when they know what needs to be done and can view it quickly in Spiceworks.
- BMC Track-It,HelpDesk Authority
I was previously using HelpDesk Authority and when the renewal came due, it was close to $700. I had been hearing about Spiceworks through LinkedIn, so decided to give it a try.
Using Spiceworks
Spiceworks Implementation
- Implemented in-house
Comments
Please log in to join the conversation