Spiceworks - A Simple Review
Jeremy Rochow | TrustRadius Reviewer
Updated April 08, 2015

Spiceworks - A Simple Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

7.2

Modules Used

  • Helpdesk
  • Purchasing

Overall Satisfaction with Spiceworks

Spiceworks is currently being used by our entire organization. We are using it for hardware and software inventory purposes, as well as using it for logging of our trouble tickets through the Help Desk. Our IT department also uses it to log the IT related purchases we are making, and who the purchases were made for.
  • Spiceworks does an excellent job of keeping track of our tickets, and provides a great search tool to help you search through your old tickets for existing solutions to problems.
  • Spiceworks is very customizable in the type of fields that can be filled out for both tickets and purchases
  • Provide better way of deleting multiple tickets from the HelpDesk menu
  • Enables our department to provide faster feedback
  • Enables IT to be more efficient in providing a solution to each user's problem
Both of these products are free to use, but are appropriate for different situations. TeamViewer is best used in "one time" kind of situation where you need immediate access to someone else's desktop or laptop, where Spiceworks, is best for a permanent solution. In version 7, Spiceworks released a remote desktop functionality which works very well, but you must be on the same LAN. TeamViewer will work as long as both devices are connected to the internet.
It's best if run on its own device, whether that be a server or a desktop (this would depend on the size of the network). This also runs best in an environment that is in a domain, not a workgroup. In a workgroup, it is difficult to provide authentication that will work across all devices.

Using Spiceworks

We will always renew Spiceworks because it is not only extremely customizable and user friendly, but it is free!

Spiceworks Implementation