Why Spiceworks works: Your personal help desk minion
Updated February 25, 2015

Why Spiceworks works: Your personal help desk minion

Duke Pustay | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Inventory, reports, help desk

Overall Satisfaction with Spiceworks

Spiceworks is currently being used company-wide in many ways. For us, it's our means of inventory and monitoring. For our users, we use the help-desk ticketing system to track problems and respond in a timely fashion. It allows us to document and keep a history of issues, which is invaluable in IT.
  • Free, aka not a penny!
  • Easy to update and maintain
  • Customizable reports
  • Email notifications
  • Deletion of tickets could be easier
  • Customizing GUI
  • Ability to manually add inventory items
  • Better customer service through the ticketing system.
  • Quickly identify inventory due for upgrades.
  • Help desk efficiency has gone up near double, shown by reports.
Seeing as this is free software, little goes into the thought of whether or not it's worth the money. As long as you load it on a decent server and keep it maintained, Spiceworks does the rest for you. If you have no other system in place, this is a great solution for help desk and inventory. It also has many plugins available and great community support.

Using Spiceworks

As previously stated, you can't beat free. Especially when a product works this good. We have never had an issue with it going down. There is also a strong community of Spiceworks fanatics who are always willing to help! Also had mobile apps to maintain your business on the go. No complaints, would recommend to any friend or business!