Spiceworks - IT Everything at a glance.
June 17, 2014
Spiceworks - IT Everything at a glance.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
Our company uses Spiceworks to manage computers and in a help desk function. Spiceworks is currently being maintained and used by our technicians. Additionally, we use it to allow users to submit computer and technology issues. Their alert system is awesome and their ticketing system addresses our need for for issue tracking and management.
- Spiceworks has an excellent built in monitoring and operations dashboard that is being updated often to add more features.
- Spicework's help desk panel is awesome. Many features are just a click away when you need them.
- Spicework's ticketing system is the best free system we've ever used.
- There could be more scanning features for network traffic.
- Spiceworks has an awesome community. I'd love to see news articles and forum conversations related to my equipment.
- Spiceworks could use more options for the help desk GUI.
- Spiceworks has boosted our trouble tracking dramatically. We no longer operate out of an email box for technology issues. It's a huge improvement.
- Spiceworks allows us monitor some systems for down time and space issues. The alerts are awesome in the crazy day-to-day work environment.
- Our users are happy with our ticketing system. It's important that we have a quick and easy way to report problems and Spiceworks is the perfect solution for this.
We used some paid solutions (Connectwise) and a free open source product called OTRS. While both of these products were excellent, Spiceworks has an all-in-one dashboard that really meets all of our needs in one location. Additionally, Spiceworks is free and that is a huge plus for a small IT department like ours. I would choose Spiceworks over the competitors any day.