Spiceworks - don't leave work without it!
Updated December 18, 2014
Spiceworks - don't leave work without it!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks
The main purpose for selecting Spiceworks was for improved communication among IT department members in regards to ownership and updates of open IT tickets. Spiceworks is so well integrated that we can manage any IT tickets from anywhere in the world that has access to e-mail. The ability to use command prompts by way of e-mail makes us available virtually 24/7. For a small company it allows us to service our internal customers as if we were a 50 person strong department.
- Communication - all users can track and update their tickets so it minimizes errors or assumptions on issues being resolved.
- Accountability - a problem is not resolved until the end user agrees that it is - having the ability to reopen tickets is a plus that users appreciate.
- Reliability - it works well for technical staff as well as novice users.
- Affordable - free - In my 20+ years of experience I have never encountered a full working product for free.
- Inventory Scan - even though the scanning is set with a schedule, it tries to scan during the middle of the day - a little annoying but it can be stopped manually.
- Better customer service
- Increased resolution times
- Increased self-serve troubleshooting - we all have those employees who cannot remember their last name - being able to look through closed tickets at the resolution or tips eliminates an additional ticket from being created.
- Traceability.
None, I tried Spiceworks and stopped looking.