Item: Spiceworks Help Desk
Rating: 8
Author: Cesare Arienti

Overall Satisfaction with Spiceworks

Use Cases and Deployment Scope

Spiceworks has been used to assess our domain network of the whole organization. With its free license up to 100 devices has been useful to:
- Understand vulnerability on our network devices
- Patch level of Windows OS

Pros and Cons

Pros

Simple web interface.
0-day checks.
A lot of "premade script."

Cons

Better management of scan exclusions.
Implement a more modern interface.

Return on Investment

It saved hours of assessing time.
I was completely for our deployment.
It allowed us to fix some 0-day threats.

Support Rating

I didn't have a direct support contact, but the KB was very helpful and well explained. There's also a periodic mailing list that advise you of new interesting updates and 0-days. The official forum is full of custom users script that you can use and adapt for your deployment, this is fantastic!

Key Insights

Do you think Spiceworks Help Desk delivers good value for the price?

Yes

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

Yes

Did implementation of Spiceworks Help Desk go as expected?

Yes

Would you buy Spiceworks Help Desk again?

Yes

Likelihood to Recommend

It's very useful in:
- asset management like licenses, computers, monitors,...
- OS patch level and 0-day checks
- small to big business

Spiceworks Help Desk Feature Ratings

Comments

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The good way to assess your enviroment