Spiceworks: Need to know, Need to go
December 05, 2019

Spiceworks: Need to know, Need to go

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks

I use Spiceworks to help get answers on questions that I cannot seem to find answers for elsewhere. Spiceheads get together and help each other out and it is a wonderful thing. There is so much knowledge between the users that it is priceless. I use it here in the IT department.

Pros

  • Helps answer questions you may have a hard time finding.
  • Helps with training and education.
  • Has software that you can use to help in IT.

Cons

  • I can't think of any.
  • It has helped reduce time to solve a problem resulting in money saved.
  • It has helped learn new technologies.
  • It could help with its software but we don't use it.
Spiceworks is a tremendous help when it comes to finding a solution to a problem in IT. The other search engines are a good tool but at Spiceworks, you can get down to the point and get answers from people who have more knowledge and experience than you. Then you can learn at the same time and grow your knowledge of whatever it is you were looking at.
All users on there are very helpful. I can only answer to that as we do not use any of the software Spiceworks offers.

Do you think Spiceworks Help Desk delivers good value for the price?

Not sure

Are you happy with Spiceworks Help Desk's feature set?

Yes

Did Spiceworks Help Desk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spiceworks Help Desk go as expected?

I wasn't involved with the implementation phase

Would you buy Spiceworks Help Desk again?

Yes

If you work in the IT department or even if you work with technology yourself, Spiceworks will help you. You can post a question and usually get some answers from other users. If you want to work on something mechanical like a car, this might not be the place for you. I go to YouTube, but we aren't talking about that.

Spiceworks Help Desk Feature Ratings

Incident and problem management
Not Rated
Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
Not Rated
Multi-Channel Help
Not Rated
Customer portal
Not Rated
IVR
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated

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