Spiceworks Help Desk is powerful software at a community price.
April 23, 2021

Spiceworks Help Desk is powerful software at a community price.

David Gregoire | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiceworks Help Desk

Spiceworks Help Desk was used in my organization and in other organizations I help maintain as a turnkey ticketing solution for remote tech support of both the primary locations and branch offices.
  • The dashboard is very helpful for a heads up view of the current status of tickets
  • It is very easy to deploy and configure
  • It has a wide user base with online help when you run into configuration issues
  • Easier integration into other platforms
  • The ability to easily backup help desk
  • Better mobile support
  • Notifications and ticket tracking
  • Mobile app
  • Low cost of ownership
  • it was a low cost /no cost solution when I was exploring options
  • It has allowed me to use budget in other areas
  • It was easy to integrate into existing email workflows user were already familiar with.
[Spiceworks Help Desk] was much easier to roll out since it didn't require any custom development from or development team. It also had an existing mobile app that was easy to deploy.

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Microsoft 365 (formerly Office 365), Sage 100cloud (formerly Sage 100 ERP), ConnectWise Control (formerly ScreenConnect)
Spiceworks [Help Desk] is well suited for small businesses looking for a turnkey solution to handle IT ticketing workflow. I would say that it isn't as well suited for larger businesses where tight integration and reporting is required.

Spiceworks Help Desk Feature Ratings

Organize and prioritize service tickets
Expert directory
Subscription-based notifications
ITSM collaboration and documentation
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base
Customer portal
Social integration
Email support