Spiceworks Help Desk is powerful software at a community price.
April 23, 2021
Spiceworks Help Desk is powerful software at a community price.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks Help Desk
Spiceworks Help Desk was used in my organization and in other organizations I help maintain as a turnkey ticketing solution for remote tech support of both the primary locations and branch offices.
- The dashboard is very helpful for a heads up view of the current status of tickets
- It is very easy to deploy and configure
- It has a wide user base with online help when you run into configuration issues
- Easier integration into other platforms
- The ability to easily backup help desk
- Better mobile support
- Notifications and ticket tracking
- Mobile app
- Low cost of ownership
- it was a low cost /no cost solution when I was exploring options
- It has allowed me to use budget in other areas
- It was easy to integrate into existing email workflows user were already familiar with.
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
[Spiceworks Help Desk] was much easier to roll out since it didn't require any custom development from or development team. It also had an existing mobile app that was easy to deploy.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes