SpiderOak a Secure backup options that should be considered
January 22, 2020

SpiderOak a Secure backup options that should be considered

Dave King | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SpiderOak

We use SpiderOak across the company to have a backup of all company data on computer and servers. We use it as an archive backup solution. We backup local files, Server files and our document management files as well. The main issue this addresses is to have a safe encrypted off-site backup of data.

Pros

  • Versions Files meaning it makes multiple copies of the same files as it is updated
  • Zero Knowledge meaning our storage is complete secure and private

Cons

  • The Software Client sometimes fails and the only resolution is to uninstall/reinstall
  • Support meanig there is no number to call, you do everything over email
  • ROI is positive when you consider unlimited data for the annual cost.
  • Versioning when you consider backing up documents that continually change and need to restore a previous version.
In regards to overall performance SpiderOak is not as customizable as Unitrends, but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model.

With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.

Do you think SpiderOak One Backup delivers good value for the price?

Yes

Are you happy with SpiderOak One Backup's feature set?

Yes

Did SpiderOak One Backup live up to sales and marketing promises?

Yes

Did implementation of SpiderOak One Backup go as expected?

Yes

Would you buy SpiderOak One Backup again?

Yes

SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.

SpiderOak One Backup Feature Ratings

File Sharing & Management
8.9
Versioning
10
Video files
9
Audio files
9
Document collaboration
8
Access control
10
File search
7
Device sync
9
Cloud Storage Security & Administration
9.0
User and role management
10
File organization
8
Device management
9
Cloud Storage Platform
8.3
Performance
8
Reliability
9
Storage Reports
8

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