Item: Salesforce Spiff
Rating: 8
Author: Verified User

Overall Satisfaction with Spiff

Use Cases and Deployment Scope

Commissions tracking and reporting. System must track deals, commission rates, and account start dates. The sales and sales operation teams all have accounts. The sales teams are broken into different segments, each segment and roles therein will have different quotas and commission strictures. Any solution we use must be flexible enough for these different personas and nuance.

Pros and Cons

Pros

Visualization
Dashboarding
Automation

Cons

Sychronization
Building trust

Return on Investment

Increases transparency
Increases predictability
Better reporting

Usability

Some time lag quirks between held, earned, and paid commission categories but a big improvement overall. Tool is flexible enough to work across multiple teams, personas, segments, etc., all while increasing transparency and ease of use. Previously I’d have to keep my own accounting in an excel spreadsheet but this is no longer needed.

Key Insights

Do you think Salesforce Spiff delivers good value for the price?

Not sure

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Likelihood to Recommend

Spiff is a big improvement for our team. The visualization/dashboard are helpful and nearly replace the need for a sales rep to keep his/her own records. There are a couple of quirks in how the information is displayed across categories that can be a bit confusing but we are figuring those out.

Salesforce Spiff Feature Ratings

Comments

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Some quirks but a big improvement