Overall Satisfaction with Spigit
We use Spigit enterprise-wide to engage the workforce in solving challenging business problems. We have used the platform to address issues ranging from customer satisfaction to talent retention to specification development. Users included sales, marketing, customer service, operations, human resources, engineering, product development, and finance. We incentivized participation and rewarded those with the top ideas.
Spigit does a great job engaging users and providing a platform that looks and feels like social media. Navigation is intuitive and administrative functions are easy to understand. While reporting was cumbersome at first, we were able to create custom reports that worked very well for our business and provided sponsors with data needed to drive decisions.