Spread the word
June 04, 2018

Spread the word

Joey Buskirk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Conversations
  • Intelligence
  • Experiences

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

I work at the NFL, and I manage the relationship between Khoros and 32 clubs. The League along with all 32 clubs not only uses Khoros as our central social CMS but for analytics/creative purposes as well.

Pros

  • Khoros does a phenomenal job when it comes to personal relations. Everyone I've met and worked with is not only super helpful but very easy to get along with as well. This makes working with them a pleasure!
  • Communication & Transparency. Whether the news is good or bad, Khoros always does a great job keeping us all in the loop & opening themselves up for any questions/concerns we have.

Cons

  • The only area in which I feel they could improve is delivering on promises, specifically when it comes to new products. We've seen some fantastic demos of various products or additions to existing products, but a few of them have still not fully come to fruition.
I give this a solid 10, because Khoros has so many features and only continues to add to their platform.

Khoros Social Media Management Feature Ratings

Not Rated
Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Sentiment analysis
Not Rated
Broad channel coverage
Not Rated
8.0
Content planning and scheduling
8
Audience targeting
Not Rated
Workflow management
Not Rated
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
Not Rated
Not Rated
Lead generation
Not Rated
Content marketing
Not Rated
Campaigns and promotions
Not Rated
9.0
Twitter
9
Facebook
9
LinkedIn
Not Rated
Google+
Not Rated
Instagram
9
Pinterest
Not Rated
YouTube
Not Rated
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
10.0
Role-based user permissions & privileges
10
Mobile access
Not Rated

Khoros Marketing (Formerly Spredfast + Lithium) Implementation

We had a very complex integration process considering the size, and we switched companies halfway through as well. Everything went smoothly each time, carefully thought out, and helpful.

Khoros Marketing (Formerly Spredfast + Lithium) Support

Even if we don't find an immediate solution to an issue, my questions are always acknowledged and looked into in a timely manner.

Using Khoros Marketing (Formerly Spredfast + Lithium)

The tool is easy to use, and for the parts that aren't, there's always someone there to help.

Comments

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