Khoros makes the dream last!
Stephanie Gonzales | TrustRadius Reviewer
February 26, 2015

Khoros makes the dream last!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

I think this tool is meant for a team of any size. I am the sole social media manager for my brand and it has been a great tool in the sense that I can see what is being said about my brand and respond accordingly. I wish I could get everything out of analytics with a click or two, but I can export what I need from my streams and extract the data I need from there. Overall, I and my c-suite are big fans of Khoros.
  • Listening
  • The account and support teams are outstanding
  • Analytics - I can still get the great data from native sites. If no luck there, I pull data out of Khoros and manipulate it manually in excel.
  • Better customer service
  • Faster response times
  • Better reach
  • Adobe Social,HootSuite Enterprise
It's a much more organized and streamlined approach to getting our business objectives met.
I do recommend this platform to my colleagues. The only issue is the expense.

Khoros Marketing (Formerly Spredfast + Lithium) Feature Ratings

Boolean keyword searches
8
Filtering out noise/spam
8
Sentiment analysis
Not Rated
Broad channel coverage
8
Content planning and scheduling
9
Audience targeting
9
Content optimization
8
Workflow management
9
Automated routing and prioritization
8
Customer interaction histories
10
Bulk actions
8
Lead generation
Not Rated
Content marketing
Not Rated
Paid media management
Not Rated
Campaigns and promotions
Not Rated
Twitter
8
Facebook
8
LinkedIn
Not Rated
Google+
Not Rated
Instagram
7
Pinterest
7
YouTube
6
Campaign success analytics
7
Real-time tracking
8
Competitor analysis
8
Role-based user permissions & privileges
9
Mobile access
6

Using Khoros Marketing (Formerly Spredfast + Lithium)

1 - I manage social media, local restaurant marketing, business unit support, charity liaison, and new restaurant opening PR support.