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Review: "Sprinklr: Keeping Your Social Landscape Looking Pretty since 2009"
https://www.trustradius.com/social-media-managementSprinklrUnspecified7.8102101
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Updated October 16, 2014

Review: "Sprinklr: Keeping Your Social Landscape Looking Pretty since 2009"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Reporting, Conversations

Overall Satisfaction with Sprinklr

  • Easy-to-use/track content calendar. The content calendar produces a very clean, easy-to-read feed with queued messages displayed across channels in the order in which they will post. The really nice thing about the calendar view is that I can see all my scheduled content and which channel it will post to at a glance. Spredfast has something similar, but the top-level view is much less comprehensive; I have to drill down to see the details.
  • Easy-to-use, customizable monitoring dashboards. Dashboards can be customized to each individual teammembers' needs. This is important as customized dashboards make team members much more efficient. For example, one person working only on the Facebook channel sees a Facebook-oriented dashboard with separate columns for fan wall posts, direct messages, comments, etc. The absence of non-relevant data increases focus and efficiency. Similarly, a customer care employee only sees escalated issues that have been assigned to that person.
  • Extensive analytical data available. Sprinklr is currently in the process of updating it's analytics capabilities to provide more visual elements of the data provided. Listening tools like Radian6 or more "all rounder" tools like Adobe Social provide more analytical horsepower, but large volumes of data can be overwhelming. It would be great to have better visualizations to make the data that is available more immediately actionable.
  • Available data could be better visualized (charts and graphs). They are currently working on it.
  • Compared to competitors, you will get the most for your money from Sprinklr. While the tool is probably not best-in-class in any one area, it's broad set of capabilities from listening / monitoring to publishing and analytics all work very well.
  • Adobe Social is similar in scope and may perform a little better overall, but the performance delta is absolutely not worth it for the dramatically higher price.
  • which I've previously has experience with Spredfast and am somewhat familiar with Radian 6, Hootsuite and Adobe Social. Of those, either the capabilities were underwhelming compared to Sprinklr and those that were comparable came at a much steeper price.
Sprinklr has been more than serviceable, and for the money, you won't get a better value. The support team is easy to reach and will work for legitimate issues quickly. The Sprinklr team is easy to work with and won't constantly hassle you to upgrade to a more expensive plan like some of their competitors.

We have been very happy overall with this product.
Since I initially review Sprinklr, the platform has only gotten bigger, better and stronger. The Social Listening Insights Tool has been awesome to work with and the recent roll-out of the Command Center product is fantastic as well. Any sizable company looking for a one-stop-shop enterprise social media management tool, will need to look no further than Sprinklr.

Sprinklr Implementation

The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs.
  • Vendor implemented
  • Implemented in-house

Sprinklr Support

99% of the time our team receives solid, timely support from the Sprinklr Support Team. As with anyone, the more info/screenshots you can provide, the better they can help you. They are always quick to respond, professional and do a great job of communicating the status and reaching out if they need more info.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
Yes - Depends on how mission critical the bug was. If it was something major, they were on it right away. If it was something minor, it was flagged for the next system update (which is every 2 weeks, I believe).
Not the sound like too much of a fan boy, but most of my experiences with the Support Team are fantastic compared to what we receive with most other vendors/service providers. They really do have top-notch support and you will be pleasantly surprised with your experience with them.