TrustRadius
I miss Sprinklr v2
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.8131101
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Updated October 29, 2013

I miss Sprinklr v2

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
v2
Modules Used
Planner, Conversations, Reporting

Overall Satisfaction

  • Scheduling & Editing posts. Love the drag & drop.
  • Ability to create new vanity URLs directly in Quick Post. This feature seems to have disappeared from Splash and you only have the option to select an existing vanity URL.
  • Ability to easily switch between accounts.
  • Monitoring Dashboards where you can follow hashtags/users on v2 is extremely slow. I have to use TweetDeck in addition. This looks to be improved on Splash.
  • On v2, we were able to select multiple campaigns during a time frame into one report. On Splash, we can only select one campaign per report.
  • On v2, there was a very useful Channels feature which allowed me to monitor replies, mentions, retweets, and direct messages. They removed this on Splash and you are forced to build this dashboard out yourself. Not sure why they would get rid of a standard dashboard like this since this and the Planner were the two features I used most frequently to post and monitor social conversations.
  • Increased employee efficiency
I would renew however the decision to renew is made at the corporate level.
I've always had a good experience with v2 and would recommend this version. We are being forced to switch to Splash (UX-focused new release) which I'm still learning. Support team at Sprinklr is very helpful and helped with workarounds but it seems to take longer for certain tasks such as creating new vanity urls from Publish (formerly known as Quick Post in v2) and downloading a comprehensive report with multiple campaigns selected.