TrustRadius
Sprinklr review
https://www.trustradius.com/social-media-customer-serviceSprinklr Modern CareUnspecified7.633101
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August 05, 2019

Sprinklr review

Score 9 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Social Care

Overall Satisfaction with Sprinklr Modern Care

[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.
  • Routing needs
  • Solving customer problems
  • Monitoring customer questions and doubts
  • Integrations with CRM Platforms
  • Real Time Analytics
  • Positive: Social Listening
  • Positive: Productivity
Have not used yet Sprinklr Support so I can't answer this specific question.
With platform integrations we can benefit with more productivity to our users. We have a single source to manage our customers through Social Media.
  • Sprinklr Modern Care
I only use this solution
  • Suited for Social Listening with great ability to create boards with integration with our main social channels. The user interface is also a great feature improving our platform experience. We have an MDR leading the entire process 24x7.
  • Less Appropriate for Lead generation as the platform is not fully integrated in our environment with CRM and Marketing Automation tools which would increase our team productivity and also the quality of our customers interactions.