Sprinklr review | TrustRadius

Overall Satisfaction with Sprinklr Modern Care

Use Cases and Deployment Scope

[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.

Pros and Cons

Pros

Routing needs
Solving customer problems
Monitoring customer questions and doubts

Cons

Integrations with CRM Platforms
Real Time Analytics

Return on Investment

Positive: Social Listening
Positive: Productivity

Support Rating

9

Have not used yet Sprinklr Support so I can't answer this specific question.

Alternatives Considered

Sprinklr Modern Care

I only use this solution

Likelihood to Recommend

Suited for Social Listening with great ability to create boards with integration with our main social channels. The user interface is also a great feature improving our platform experience. We have an MDR leading the entire process 24x7.
Less Appropriate for Lead generation as the platform is not fully integrated in our environment with CRM and Marketing Automation tools which would increase our team productivity and also the quality of our customers interactions.

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