August 05, 2019
Score 9 out of 10
- Social Care
Overall Satisfaction with Sprinklr Modern Care
[Sprinklr Modern Care is] Used by the marketing department regionally supporting our social media strategic decisions.
With platform integrations we can benefit with more productivity to our users. We have a single source to manage our customers through Social Media.
- Suited for Social Listening with great ability to create boards with integration with our main social channels. The user interface is also a great feature improving our platform experience. We have an MDR leading the entire process 24x7.
- Less Appropriate for Lead generation as the platform is not fully integrated in our environment with CRM and Marketing Automation tools which would increase our team productivity and also the quality of our customers interactions.