Exceeding Expectations with Sprinklr Modern Care
August 16, 2019
Exceeding Expectations with Sprinklr Modern Care

Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Social Care
- Community Care
Overall Satisfaction with Sprinklr Modern Care
My firm (social media department) uses Sprinklr Modern Care in order to resolve and measure customer care issues in an integrated way across our channels. This platform also allows us to manage service interactions at scale. This allows us to streamline processes and monitor messages and activity across our social media channels.
Pros
- Reroute and bring in Social Media Messages
- Connect with CRM tools
- Analysis with AI-capabilities
Cons
- Creating dashboards can be rather difficult
- Customer Service and Tech team can be hard to reach for one-off questions
- Automatic responses cannot be configured in a more personalized manner
- Operational Efficiency
- Measurement and Reporting
The social listening and benchmarking dashboards of Sprinklr Modern Research have been a huge game changer for our department. They allow us to gauge the competitive landscape and monitor any trending topics in a particular space which allows us to realign our priorities for the upcoming fiscal year. They're both great products, but have different purposes.
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