Item: SPS Commerce
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

SPS Commerce Fulfillment is being used by our customer service dept and our accounting dept. It allows the customer service reps to pull order information from one place, which is very convenient from the user, and it allows our accounting team to invoice easily versus sending out invoices with the hopes of getting an answer.

Pros and Cons

Accurate information on orders that arrive
User-friendly to invoice the customer
It alerts me as to when I have an order available, which is very convenient

We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.

Return on Investment

As of right now, we don't have that many orders going through SPS Commerce Fulfillment so I couldn't give you an accurate number.
We are ramping up more business in the hopes that more customers will use this option.

Alternatives Considered

CommerceHub, Basecamp and ADP Workforce Now

SPS Commerce Fulfillment, to me, is the most user-friendly of them all and it always works, I've never had a problem with it. It alerts me to new orders, which I love this feature. Many of our customers were considering SPS Commerce Fulfillment and were growing, so I think they are leaning towards this option versus others.

Support Rating

I'm giving it a five as I have never had to reach out for support. I've never had a problem with anything on my end to have to reach out.

Key Insights

Do you think SPS Commerce delivers good value for the price?

Yes

Are you happy with SPS Commerce's feature set?

Yes

Did SPS Commerce live up to sales and marketing promises?

Yes

Did implementation of SPS Commerce go as expected?

I wasn't involved with the implementation phase

Would you buy SPS Commerce again?

Yes

Other Software Used

CommerceHub, ADP Workforce Now, Basecamp

Likelihood to Recommend

SAS Commerce Fulfillment is a good fit for our company as we process hundreds of orders a day. When I get the alert that an order is ready, I can click on the link in the email, and it takes me right to the SPS Commerce Fulfillment portal to print the order. Very convenient and easy. It is harder to remember to invoice, as nothing alerts our team as to when it is time to invoice. You basically have to remember.

More business - Less stress - Life is Good

Overall Satisfaction with SPS Commerce Fulfillment