Item: SPS Commerce
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use SPS Commerce Fulfillment as our fulfillment tool with one of our retail partners. It makes it much easier to track and manage orders and also look at where we are at in the order process. I think the tool is useful but often find it takes at least a day to get anyone to get back to me with questions which leaves room for improvement.

Pros and Cons

Shipping document generation
Shipping label generation
Being a single source for tracking purchase orders

Customer service response time
Does not allow you to delete a document sent in error
It sometimes archives even when you aren't entirely done with document submission.

Return on Investment

It has made it easier to track a client

Support Rating

They aren't readily available most of the time.

Key Insights

Do you think SPS Commerce delivers good value for the price?

Not sure

Are you happy with SPS Commerce's feature set?

Yes

Did SPS Commerce live up to sales and marketing promises?

Did implementation of SPS Commerce go as expected?

Would you buy SPS Commerce again?

Other Software Used

QuickBooks Desktop Enterprise, Adobe Photoshop

Likelihood to Recommend

I think in terms of elevating the ordering process with the specific client we use it with, SAS Commerce Fulfillment was helpful, but there is definite room for improvement as some of the functionality of it doesn't make sense.

I would have chosen something else, if I had the option.

Overall Satisfaction with SPS Commerce Fulfillment