I would have chosen something else, if I had the option.
March 13, 2020

I would have chosen something else, if I had the option.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SPS Commerce Fulfillment

We use SPS Commerce Fulfillment as our fulfillment tool with one of our retail partners. It makes it much easier to track and manage orders and also look at where we are at in the order process. I think the tool is useful but often find it takes at least a day to get anyone to get back to me with questions which leaves room for improvement.

Pros

  • Shipping document generation
  • Shipping label generation
  • Being a single source for tracking purchase orders

Cons

  • Customer service response time
  • Does not allow you to delete a document sent in error
  • It sometimes archives even when you aren't entirely done with document submission.
  • It has made it easier to track a client
They aren't readily available most of the time.

Do you think SPS Commerce delivers good value for the price?

Not sure

Are you happy with SPS Commerce's feature set?

Yes

Did SPS Commerce live up to sales and marketing promises?

No

Did implementation of SPS Commerce go as expected?

No

Would you buy SPS Commerce again?

No

I think in terms of elevating the ordering process with the specific client we use it with, SAS Commerce Fulfillment was helpful, but there is definite room for improvement as some of the functionality of it doesn't make sense.

SPS Commerce Feature Ratings

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