Great product with a bad cancelation policy
October 06, 2019

Great product with a bad cancelation policy

Rachelle Reichley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SPS Commerce Fulfillment

Our company was a client of Covalent Works for our EDI. They were acquired by SPS Commerce, so our account transferred over. It's a great option for a smaller company like ours to implement EDI, which is a requirement from some of our vendors. It saves us having to invest in our own EDI system.
  • Training.
  • Interface.
  • Ease of use.
  • Customer service.
  • Cancellation turnaround.
  • E-mail response.
  • I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
  • The interface is simple and easy to understand and use, so it saved time when preparing shipments.
After I canceled, I continued to be charged for three months and when I sent e-mails to multiple contacts regarding a question from our vendor that I needed an answer to, no one returned my e-mails.

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I think SPS Commerce's interface is amazing and easy to use. It is way more sophisticated an intuitive than the interface I was using before - Covalent Works.

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