Item: SPS Commerce
Rating: 7
Author: Rachelle Reichley

Use Cases and Deployment Scope

Our company was a client of Covalent Works for our EDI. They were acquired by SPS Commerce, so our account transferred over. It's a great option for a smaller company like ours to implement EDI, which is a requirement from some of our vendors. It saves us having to invest in our own EDI system.

Pros and Cons

Training.
Interface.
Ease of use.

Customer service.
Cancellation turnaround.
E-mail response.

Return on Investment

I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
The interface is simple and easy to understand and use, so it saved time when preparing shipments.

Support Rating

After I canceled, I continued to be charged for three months and when I sent e-mails to multiple contacts regarding a question from our vendor that I needed an answer to, no one returned my e-mails.

Key Insights

Do you think SPS Commerce delivers good value for the price?

Yes

Are you happy with SPS Commerce's feature set?

Yes

Did SPS Commerce live up to sales and marketing promises?

Yes

Did implementation of SPS Commerce go as expected?

Yes

Would you buy SPS Commerce again?

Yes

Likelihood to Recommend

I think SPS Commerce's interface is amazing and easy to use. It is way more sophisticated an intuitive than the interface I was using before - Covalent Works.

Great product with a bad cancelation policy

Overall Satisfaction with SPS Commerce Fulfillment