Great product with a bad cancelation policy
October 06, 2019

Great product with a bad cancelation policy

Rachelle Reichley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SPS Commerce Fulfillment

Our company was a client of Covalent Works for our EDI. They were acquired by SPS Commerce, so our account transferred over. It's a great option for a smaller company like ours to implement EDI, which is a requirement from some of our vendors. It saves us having to invest in our own EDI system.
  • Training.
  • Interface.
  • Ease of use.
  • Customer service.
  • Cancellation turnaround.
  • E-mail response.
  • I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
  • The interface is simple and easy to understand and use, so it saved time when preparing shipments.
After I canceled, I continued to be charged for three months and when I sent e-mails to multiple contacts regarding a question from our vendor that I needed an answer to, no one returned my e-mails.

Do you think SPS Commerce Fulfillment delivers good value for the price?

Yes

Are you happy with SPS Commerce Fulfillment's feature set?

Yes

Did SPS Commerce Fulfillment live up to sales and marketing promises?

Yes

Did implementation of SPS Commerce Fulfillment go as expected?

Yes

Would you buy SPS Commerce Fulfillment again?

Yes

I think SPS Commerce's interface is amazing and easy to use. It is way more sophisticated an intuitive than the interface I was using before - Covalent Works.

SPS Commerce Fulfillment Feature Ratings