Item: Square 9 Softworks
Rating: 8
Author: Verified User

Overall Satisfaction with Square 9 Softworks

Use Cases and Deployment Scope

We use Square 9 Softworks for document storage and the AP workflow process. This product gives us an efficient way to process and pay invoices while also organizing our documents into one secure and complete place (audit trail).

Pros and Cons

Pros

Audit Trail
Invoice Processing
Document Storage

Cons

The web based application is not very user friendly for beginners.
The initial implementation needed to be more complete. A lot of features were not explained properly, so we couldn't use it to its full capacity.
The tab sections in the web based applications could be cleaned up based on users capability/security permissions.

Return on Investment

Increased efficiency across multiple departments
Time saved through automation
Office space is better able to be utilized since we don't have to keep paper

Time to Value

Not sure on the exact specifics, but we have been using some version of Square 9 Softworks for many years now, and it's clear that the program is a success. We have stuck with it because of its efficiency, good customer support and price point.

Innovative Features

Using this program for document storage and the AP workflow process has saved our small company a lot of time, which enables us to free up resources to devote to other advancement projects. Our employees are content that we have been able to keep the same product for such a long time (not much to have to figure out after initial implementation/setup) and overall it has had a positive impact on the business.

Key Insights

Do you think Square 9 Softworks delivers good value for the price?

Yes

Are you happy with Square 9 Softworks's feature set?

Yes

Did Square 9 Softworks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Square 9 Softworks go as expected?

Would you buy Square 9 Softworks again?

Yes

Likelihood to Recommend

For us, this system works best when it comes to the AP workflow process. Once the invoice is scanned in, the entire process can take place in one location making it very easy for us to manage. This and document storage on the account side are the only things we use this program for, so I cannot attest to a scenario where this program wouldn't be appropriate.

Comments

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Nick Fugaro
(Vendor Representative) commented a year ago
Thanks for your review! We are glad to hear our platform has helped improve your AP processes and document storage needs. We appreciate your feedback.

No complaints here!

Software Version