Item: StarShip
Rating: 6
Author: Verified User

Overall Satisfaction with StarShip

Use Cases and Deployment Scope

We use StarShip to handle our hazardous materials shipments. At the time we signed up they were one of the only one that were able to handle hazardous materials shipments. It was able to integrate with Acumatica but needed a lot of setup. We also use it fo rate shopping so customer service can give customers the best rate options.

Pros and Cons

Pros

Rate shopping
Hazmat shipping
Multi-Carrier support

Cons

Customer Support
speed
system stability

Return on Investment

we are able to ship hazmat
a lot of down time in the beginning
scale and weights issues

Usability

While it handles hazmat the overall package feels clunky and the support system could use some more attention. I can't say if they have fixed the scale reading issues, since we stopped using that feature. The endpoints have to be updated frequently and the service mode for the endpoints has it challenges.

Alternatives Considered

ShipHawk and Acumatica

We selected StarShip because both ShipHawk and Acumatica did not offer hazmat shipping at that time. The only thing that made us choose StarShip was hazmat handling so there was nothing to compare it against.

Key Insights

Do you think StarShip delivers good value for the price?

Not sure

Are you happy with StarShip's feature set?

Did StarShip live up to sales and marketing promises?

Did implementation of StarShip go as expected?

Would you buy StarShip again?

Other Software Used

AnyDesk

Likelihood to Recommend

The support was not up to standards and they did not handle updates well. They did improve somewhat however it still lacks a sense of individualized attention. There were many issues getting the weights from the scales, so much so that we had to use our ERP system to get the weight and then map it into StarShip.

StarShip Feature Ratings

Comments

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Starship A Bumpy Road to Successful Shipping