Outstanding Products & Support

We are a small to mid-sized Eye Clinic that in 2015, had to upgrade our Patient Management & Billing system so deciding to stick with our current vendor, we migrated to their “cloud” product which is a hosted RDS Farm solution. Our 2 year experience on their “cloud” was coupled with numerous outages and continual slowness issues on a weekly basis. In 2017, we decided to bring the system back on-premise and so we began looking for a solution to run it along with our other virtual machines. Fault-tolerance was the primary requirement in our search and having worked with VMware vSAN in the past, we knew that it would be a viable solution but also one that would exceed the budget. That's when we discovered the StarWind HyperConverged Appliance, a 2-node highly available solution that fell within the allotted budget. We purchased the StarWind solution and it ran flawlessly for 2 years, then in late 2019, the unthinkable happened, our clinic caught fire and the building and all its contents were destroyed. Knowing we had offsite backups, we just needed the hardware to restore our servers. In contacting our StarWind account rep, they completely understood the circumstance we were in and accelerated the order, build, and shipment of the new 2-node appliance. As management worked on obtaining an alternate building to restore the service of treating our patients, the servers were delivered to my home so the restoration process could begin. The StarWind engineering and support staff were a tremendous help as they assisted in the restoration process. Knowing that StarWind will drop and do what’s needed to help a customer in dire straights has won us over as a faithful customer for life...thank you StarWind!!!