Outstanding Products & Support
February 28, 2020
Outstanding Products & Support
Score 10 out of 10
Overall Satisfaction with StarWind HyperConverged Appliance (HCA)
We are a small to mid-sized Eye Clinic that in 2015, had to upgrade our Patient Management & Billing system so deciding to stick with our current vendor, we migrated to their “cloud” product which is a hosted RDS Farm solution. Our 2 year experience on their “cloud” was coupled with numerous outages and continual slowness issues on a weekly basis. In 2017, we decided to bring the system back on-premise and so we began looking for a solution to run it along with our other virtual machines. Fault-tolerance was the primary requirement in our search and having worked with VMware vSAN in the past, we knew that it would be a viable solution but also one that would exceed the budget. That's when we discovered the StarWind HyperConverged Appliance, a 2-node highly available solution that fell within the allotted budget. We purchased the StarWind solution and it ran flawlessly for 2 years, then in late 2019, the unthinkable happened, our clinic caught fire and the building and all its contents were destroyed. Knowing we had offsite backups, we just needed the hardware to restore our servers. In contacting our StarWind account rep, they completely understood the circumstance we were in and accelerated the order, build, and shipment of the new 2-node appliance. As management worked on obtaining an alternate building to restore the service of treating our patients, the servers were delivered to my home so the restoration process could begin. The StarWind engineering and support staff were a tremendous help as they assisted in the restoration process. Knowing that StarWind will drop and do what’s needed to help a customer in dire straights has won us over as a faithful customer for life...thank you StarWind!!!
- Price point for the HyperConverged Appliances is unbeatable and needs to be looked at if your considering a HCA solution.
- The pro-active system monitoring service that is available with the HyperConverged Appliances is exceptional.
- The product fully meets our needs and there are no areas needing improvement from our perspective.
- Positive ROI impact has been the ability to have a fully redundant host cluster with just 2-nodes.
The StarWind HyperConverged Appliance is based on StarWinds vSAN solution which is comparable to VMware's vSAN solution. In order to get a fully supported solution (hardware & software) you must purchase a solution like the Dell/EMC VxRail which from a price perspective, StarWind has them beat hands down.
Having dealt with a building fire and loosing all of our equipment, StarWind support went above and beyond in helping us getting back up and running.
Do you think StarWind HyperConverged Appliance (HCA) delivers good value for the price?
Are you happy with StarWind HyperConverged Appliance (HCA)'s feature set?
Did StarWind HyperConverged Appliance (HCA) live up to sales and marketing promises?
Did implementation of StarWind HyperConverged Appliance (HCA) go as expected?
Would you buy StarWind HyperConverged Appliance (HCA) again?
The StarWind HyperConverged Appliance solution is scalable so it'll work in a simple 2-node cluster up to any quantity you need to meet your requirements so I don't believe there is any scenario where it won't work. Sales and support are there to help you determine what is the right solution for you.