Overall Satisfaction with Stripe
We use Stripe for credit card processing. Many of our departments internally use it and my experience with it has been on the Customer Support side. Stripe does a great job capturing everything we need while keeping the security of the customers and allowing us all the functionality that we need on the support side to look up charges and be able to refund, recharge, and work with disputes.
- Really great backend
- Overall functionality is solid and reliable
- Easy to look up information needed, and easy to refund customers
- I can't think of many areas to improve except for maybe do more competitive pricing.
- Stripe has been a little on the pricier side for us but has been a really positive experience for my team in working with their product. They also have great Customer Support. It's made our job easier to support the customer as well as not spend too much time researching things because they're so easy to find.
I feel like our experience in reaching out to Stripe has been positive and they've helped us for the most part with all of our needs. There have been a few times that we had confusion around charges and they've helped us.
We selected Stripe because of the ease of implementation, and ease of use of the product.