Tracksmart Reviews

4 Ratings
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Score 8.8 out of 100

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Reviews (1-3 of 3)

Angel Brockbank | TrustRadius Reviewer
November 23, 2019

Tracksmart has helped our large remote team feel happy about their work schedules

Score 9 out of 10
Vetted Review
Verified User
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Our Customer Support team uses it to schedule live chat shifts across two different platforms with webchat and SMS chat.
  • Live updates- when things are updated, everyone can see the changes.
  • We love that you can offer upshifts for others to take so that each team member can get the schedule that works best for them.
  • We love that you can use it on a computer or phone.
  • We've had a few instances where the site was down and we weren't able to access our schedules which was tricky, so now we save a back up copy to have on hand in case it goes down.
  • There is room for improvement in the notifications.
I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.
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Anonymous | TrustRadius Reviewer
May 28, 2019

Pros and Cons at a glance

Score 9 out of 10
Vetted Review
Verified User
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Our organization uses Tracksmart to track employee's attendance, e.i vacation, sick-day, personal day, PTO, etc. for a little over 3 years. It uses the platform across the whole organization.
  • The platform is easy to use and it tracks everyone's attendance very well.
  • I like how the system notifies me via email to review and approve employee's days requested.
  • Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons.
  • Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization.
  • The app "Attendance" doesn't allow the employee to change or edit a submitted request. For edit and changes, the employee has to go to the website platform before the request is approved.
  • Their app "Attendance" can be improved to include other features that you're able to use in their website such as filtering employees attendance taken.
The system is great for attendance. It is also good for employee's time tracking, however, this feature works well for an organization that pays on a per hourly basis.
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Anonymous | TrustRadius Reviewer
January 24, 2018

Tracksmart makes it easy!

Score 9 out of 10
Vetted Review
Verified User
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It is used across the organization. We keep track of when we arrive and leave the office to help get a clear picture of hours worked. The accounting department also uses the hours for auditing purposes. We also use it to request time off and have it approved by management, this helps because we can all see which employees will be out on vacation.
  • It's easy to use
  • Always works
  • Has helpful features such as the calendar we can all view for PTO
  • I wish the clock-in and attendance were on the same page
  • Sometime it says it's "resting" when trying to login
It is well suited for employees who work on computers and come into the same office each morning and leave each evening. We do not utilize it for employees who work outside the office since it is not as easily accessible remotely from what I know.
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About Tracksmart

TrackSmart offers online time and attendance software. The vendor aims to help companies spend less time on administration. The software aims to simplify employee time-tracking and scheduling tasks. 

Users can build their package based on the features needed. Features include:

TrackSmart Attendance: Tracks vacation time, sick days and other employee absences.

TrackSmart Scheduling: Simplifies shift scheduling with recurring schedules and automatic shift assignments.

TrackSmart TimeClock: Enables punching in and out via any Web-connected computer, tablet, or smartphone.

Tracksmart Features

Has featureManage time-off requests
Has featureMake employee shift schedules
Has featureEmployees can swap shifts
Has featureTimesheets
Has featureComply with overtime laws
Has featureSee who’s clocked in
Has featureTrack labor costs against your labor budget
Has featureEmployees can check their work schedules online

Tracksmart Screenshots

Tracksmart Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

There are 3 apps: Attendance, Scheduling, TimeClock. Each has it's own pricing plan. See details by visiting:

Tracksmart Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Tracksmart Support Options

 Free VersionPaid Version
Video Tutorials / Webinar

Tracksmart Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:United States of America
Supported Languages: English