Tracksmart Reviews & Insights

We used to use Tracksmart to manage employee time off and weekly timesheets. In our experience, after Personelle took over, all of our historical data was wiped from the system and we were given absolutely NOT notice and NO ONE is responding to any of our help requests. We used Tracksmart for years with no issue at all, and now everything was just wiped without notice or support.

Tracksmart was great. However, in my experience, Personelle has created a major business issue for us and is non-responsive when it comes to addressing client needs and support. I would warn anyone considering Personelle to strongly reconsider the usage. In my opinion, all positive Tracksmart reviews were posted prior to the Personelle takeover. I suggest you do not use.

Our Customer Support team uses it to schedule live chat shifts across two different platforms with webchat and SMS chat.

I feel like when you have a handful of people on your team and the shifts change each week, Tracksmart is really a fantastic tool that your team can use to trade shifts and be notified of what their new schedules will be each week. It's helpful to track when employees need time off and make sure they are on time as well.

Our organization uses Tracksmart to track employee's attendance, e.i vacation, sick-day, personal day, PTO, etc. for a little over 3 years. It uses the platform across the whole organization.

The system is great for attendance. It is also good for employee's time tracking, however, this feature works well for an organization that pays on a per hourly basis.

It is used across the organization. We keep track of when we arrive and leave the office to help get a clear picture of hours worked. The accounting department also uses the hours for auditing purposes. We also use it to request time off and have it approved by management, this helps because we can all see which employees will be out on vacation.

It is well suited for employees who work on computers and come into the same office each morning and leave each evening. We do not utilize it for employees who work outside the office since it is not as easily accessible remotely from what I know.