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Tracksmart

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5 Reviews and Ratings

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What is Tracksmart?

Tracksmart is a time and attendance option from the small Florida company of the same name.

Categories & Use Cases

Media

Attendance Tracking Calendar
Supervisor Dashboard

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Reviews

What users are saying about Tracksmart.
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Tracksmart was purchased by Personelle and, in my experience, it is now officially a Nightmare

Incentivized
Katie SchaefferView profile
COO (Chief Operating Officer) in Corporate at Schaeffer's Investment Research (11-50 employees employees)

Use Cases and Deployment Scope

We used to use Tracksmart to manage employee time off and weekly timesheets. In our experience, after Personelle took over, all of our historical data was wiped from the system and we were given absolutely NOT notice and NO ONE is responding to any of our help requests. We used Tracksmart for years with no issue at all, and now everything was just wiped without notice or support.

Pros

  • Tracksmart = great
  • Personelle = awful
  • In my opinion, do not use Personelle

Cons

  • In my experience, Personelle needs to provide support
  • In my experience, Personelle needs to provide historical data prior to transition
  • In my opinion, Personelle is an awful solution compared to Tracksmart

Return on Investment

  • Loss of company data
  • Creation of stress within organization
  • In my experience, complete mess

Tracksmart has helped our large remote team feel happy about their work schedules

Incentivized
Angel Brockbank
Director of Customer Support in Customer Service at Chatbooks (51-200 employees employees)

Pros

  • Live updates- when things are updated, everyone can see the changes.
  • We love that you can offer upshifts for others to take so that each team member can get the schedule that works best for them.
  • We love that you can use it on a computer or phone.

Cons

  • We've had a few instances where the site was down and we weren't able to access our schedules which was tricky, so now we save a back up copy to have on hand in case it goes down.
  • There is room for improvement in the notifications.

Return on Investment

  • This has really helped save time for scheduling. Previously we used google sheets and our large team of 75 were all fighting for shifts and writing over each other's names to claim shifts. Now we assign the shifts and they are able to see their shifts and trade shifts with each other.
  • Having one place that everyone can go to but have their own views and logins has been very helpful vs having one document that everyone sees all at the same time. There is more accuracy and it's much more compliant and easy to use. Our employees are happier and they don't complain as much about scheduling.
  • We have better coverage because we can see the schedule better and know exactly who is supposed to be working when and our employees have easy access to their phones of what their schedule is.

Alternatives Considered

When I Work, Google Drive and Google Forms

Other Software Used

Slack, Helpshift, Tableau Online

Pros and Cons at a glance

Incentivized
Verified User
Account Manager in Finance and Accounting (11-50 employees employees)

Pros

  • The platform is easy to use and it tracks everyone's attendance very well.
  • I like how the system notifies me via email to review and approve employee's days requested.
  • Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons.
  • Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization.

Cons

  • The app "Attendance" doesn't allow the employee to change or edit a submitted request. For edit and changes, the employee has to go to the website platform before the request is approved.
  • Their app "Attendance" can be improved to include other features that you're able to use in their website such as filtering employees attendance taken.

Return on Investment

  • The system has allowed me to save time as the HR administrator by avoiding misunderstandings with staff because it keeps a good track record of the days taken.
  • It saves the organization money as it allows the HR administrator to focus on important employee matters rather than attendance.
  • The system is simple and easy to use and does the job really well.

Alternatives Considered

ClickTime

Other Software Used

Smartsheet, ClickTime

Tracksmart makes it easy!

Incentivized
Verified User
Account Manager in Sales (11-50 employees employees)

Pros

  • It's easy to use
  • Always works
  • Has helpful features such as the calendar we can all view for PTO

Cons

  • I wish the clock-in and attendance were on the same page
  • Sometime it says it's "resting" when trying to login

Return on Investment

  • Makes employees more accountable
  • Easier to request time off rather than taking management's time up - they can view requests at their convenience
  • Some employees don't like it and don't utilize it consistently - might be better if it could be some sort of clock-in icon on desktop instead of a website window that needs to be opened.

Other Software Used

Salesforce Analytics Cloud, SalesOutlook CRM

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