What Stripe can do for you and your customers' credit cards
March 23, 2022

What Stripe can do for you and your customers' credit cards

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

We use Stripe to process credit card payments from our customers. We've integrated Stripe with Salesforce to have customers provide their credit card information in order to maintain PCI compliance. If a customer needs to update their credit card details, they don't even need to contact us; they can simply login to Salesforce, make the changes, and we can process their next monthly payment seamlessly.
  • The user interface is very straightforward and easy to navigate
  • Credit card refunds are fairly painless to process
  • The customer support team is typically responsive and helpful
  • Upgrading some functionalities from manual to automatic can be time consuming
  • Can be difficult to recover forgotten passwords
  • Implementing Stripe with our new ERP has taken longer than anticipated
  • Credit card payment processing
  • Quick client communication
  • Effortless PCI Compliance
  • Helpful customer service
  • Stripe has allowed us to cut down on manual processing of credit card payments, which used to require 10+ hours per week
  • We've been able to transition resources from data entry to more meaningful projects
We also use Your Pay from First Data to process credit card payments for some of our legacy customers. The functionality is fairly similar, although the user interface in First Data is a bit more clunky than Stripe, and it doesn't allow for customers to enter their own credit card data. We also have no integration with our ERP system.

Do you think Stripe Payments delivers good value for the price?

Not sure

Are you happy with Stripe Payments's feature set?


Did Stripe Payments live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Stripe Payments go as expected?


Would you buy Stripe Payments again?


In our experience, Stripe is very useful if your business would like to quickly process credit card payments for invoices, especially if your customers are worried about maintaining PCI compliance. We have been using it with our current ERP for over a year and it has been very helpful, however in trying to transition Stripe to our new ERP, we have experienced some delays and complications.