Dated looking, but works.
March 23, 2016

Dated looking, but works.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • SumTotal Learning Management

Overall Satisfaction with SumTotal Learn

We use SumTotal Maestro across our franchise network for providing access to online courses for our owners, their managers, as well as their employees. Every manager looks for ways to on-board new employees as quickly as possible and online learning helps reduce that time. Online learning also provides easy access from anywhere with internet access, 24/7 to employees wanting to continue developing skills in their respective fields, as well as learning new subjects.
  • Assign complete learning plans to users so they don't have to spend time searching for courses.
  • Export learner's transcripts so managers can easily see their employee's progress.
  • Embed Social Media feeds that are relevant to their business.
  • I don't think we can build courses using Maestro. We rely strictly on third party software for course development.
  • Creating custom reports can be challenging.
  • Since we have to manage our total number of monthly active users, many of our manager's accounts go inactive. Once they're inactive, they stop receiving any notifications from their employee's course completions.
  • The user interface is dated looking. Many of the newer LMSs have more of a Windows 8 look and feel, which is what newer users are wanting.
  • We don't measure ROI with Maestro, but mostly provide it as a service/benefit to our network.
  • Based on owner feedback, we know that it helps them manage their time so that the new employee can take their required courses and then put that new knowledge to work. This allows for owners/managers to spend their time on other things and focus on the most critical issues with their new employees.
Maestro is a little dated looking. Younger users are looking for something up-to-date, interactive, fun, and easy to use and Maestro has a ways to go with this.
They always answer my calls and, in most cases, are able to help me.
It works well for just uploading SCORM compliant courses. We don't use it for managing ILT courses as it was complicated when we last tried it. We also do not sell courses, but I don't think that it's capable of doing that.

Using SumTotal Learn

3300 - Owners, managers, employees, corporate employees
3 - Anyone can learn how to use Maestro. It's very easy to upload new courses and manage them. The hardest part to learn was Batch Import to make changes to multiple users.
  • On-boarding new employees
  • Continuous development for existing employees
  • Assign complete learning plans to employees so they don't have to search for individual courses relevant to their position.
  • Automatic course assignments based on user role.
We are currently researching other LMSs to look for a more up-to-date LMS, as well as lower our overall cost for an LMS and a content library.

SumTotal Learn Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response