Item: Pointerpro
Rating: 7
Author: Brian Kraker

Use Cases and Deployment Scope

I have a client that offers a free quiz on their website. Depending on how you answer the questions, you find out your love style. We then sync the results through Zapier with Mailchimp. We apply tags to the users depending on their results, we then have automated emails set up to go out to the users depending on their tags.

Pros and Cons

Quiz feature looks good: One question at a time
The outcomes are very helpful
Able to integrate with Mailchimp through Zapier (Wish I didn't have to go through Zapier though)

Your prices are WAY TOO EXPENSIVE.
Better reports available are someone takes the survey
Offer the PDF download to all plans. Survey Anyplace charges so much more for 5000+ PDF reports generated. We can't afford that.

Return on Investment

Hurting our annual costs as its way too expensive
It has provided the features we have been looking for though

Alternatives Considered

Jotform

We are currently looking into Jotform. Their prices are much more reasonable. They offer 10,000 submissions a month for $29. Why can't you guys offer something like that? I would fall in love with Survey Anyplace if the price was $29/month. I would tell everyone to purchase it. You would definitely get more clients if you lowered your prices.

Key Insights

Do you think Pointerpro delivers good value for the price?

Are you happy with Pointerpro's feature set?

Yes

Did Pointerpro live up to sales and marketing promises?

Yes

Did implementation of Pointerpro go as expected?

Yes

Would you buy Pointerpro again?

Other Software Used

Zapier, Mailchimp

Usability

I think it doesn't the job for the exact situation we are needing, however if there were more complex quizzes we needed to create, I'm not sure Survey Anyplace would be able to handle it. I wish the reports (graphs and charts) were more visually appealing. Oh and I wish when embedding the quiz, it would all fit on the page and adjust the height depending on that specific page of the quiz. Right now we can only use a height of 600px but the final report is much longer. People have to scroll down within the quiz to see their full results. Some people are not tech savvy and know to do that.

Support Rating

I wish there was a better live chat feature. Seems like I have to wait 30-60 every time I need to talk to someone. Though once I am able to speak with someone via the chat in my account, they have been very helpful in answering my questions or pointing me in the right direction.

Likelihood to Recommend

They get the job done. We were able to do everything that our client wanted and needed. Its a free quiz on their website, so having to pay $1,500 a year for this service is hurting our bank. My only complaint is the price. If you are able to lower your price or offer promotions, then I would have no problem staying. We are currently looking for cheaper alternatives.

Great product, but very expensive

Overall Satisfaction with Survey Anyplace