Symantec - how they rate
October 09, 2015

Symantec - how they rate

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

7.5

Modules Used

  • Client Management Suite, Disk Encryption, Universal Server

Overall Satisfaction with Symantec Client Management Suite

We use the full Client Management Suite as well as Disk Encryption/Universal Server (PGP) and have had great success protecting and supporting our end-users. We currently use CMS for imaging, software deployment, patch management, inventory, etc. It makes day to day processes and tasks much easier to execute and report to management.
  • Client Management, Altiris. Long has it been the standard for endpoint management and control. Not perfect, but always improving and built in such a way that it can be used for many creative things on the endpoint. A very malleable product.
  • Current console layout for Client Management Suite is a hard sell for new users. Very dense and somewhat cluttered for novices and those learning the product.
  • By far the best thing was to bring in Client Management Suite for imaging, software deployment, script deployment, patch management. It saves untold amounts of time, labor and headaches.
Symantec products cover the gambit for security and endpoint control/management. I think a unified/simplified console for some of these products would do well to gain more customers. I can say that Symantec support is very, very good and can usually solve most issues first time around.

Evaluating Symantec Client Management Suite and Competitors

Yes - ManageEngine Desktop Central. It lacks any sort of cohesive flow and the interface design left a lot to be desired. Imaging wasn't included natively and patching was inconsistent.
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Prior use. I have used Client Management Suite for 10+ years and know what it can provide for an enterprise.
I wouldn't need to. Prior experience and knowledge of the excellent support from Symantec would make me choose it again.