Symantec Review
Updated April 28, 2021

Symantec Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Symantec Advanced Threat Protection

Symantec Advanced Threat Protection is used as our anti-virus program. It is on machines across the organization, but mostly utilized by the information security and systems teams at our company. It helps us keep our systems and computers safe and the maintenance in Symantec has been fairly simple. It addresses the issue of having potential threats on the network going unseen.
  • Easy to learn the tool.
  • Easy to maintain.
  • Easy to deploy.
  • Better user interface would be a nice improvement.
  • Automatic upgrades.
  • Ability to run scans at any given time
  • Saved money by preventing threats from entering the environment.
Symantec allows for scans to be ran at any given time and has cheaper deals for their licensing.

Do you think Symantec Advanced Threat Protection delivers good value for the price?

Yes

Are you happy with Symantec Advanced Threat Protection's feature set?

Yes

Did Symantec Advanced Threat Protection live up to sales and marketing promises?

Yes

Did implementation of Symantec Advanced Threat Protection go as expected?

Yes

Would you buy Symantec Advanced Threat Protection again?

Yes

It is well suited in most corporate environments that want an easy to maintain anti-virus program. The only major drawback we experienced was not having the ability to easily interact with the UI. Some other AV programs have more straightforward graphics and management panels. However, overall it did a great job at protecting the company.

Using Symantec Advanced Threat Protection

6 - Information Security Team and the Systems team are the teams that mainly utilize Symantec ATP.
2 - Ability to analyze and resolve issues in a timely matter.
  • Ability to prevent malware
  • Ability to scan machines on demand
  • Ability to analyze potential threats
Symantec Advanced Threat Protection has done a sufficient job at identifying true positives. However, the UI could be improved and the amount of false positives is a little too frequent for my liking.

Evaluating Symantec Advanced Threat Protection and Competitors

I wouldn't change anything with the evaluation process.

Symantec Advanced Threat Protection Implementation

No, besides to review documentation prior to beginning. That is what helped lead to a smooth implementation.
Change management was a minor issue with the implementation

Symantec Advanced Threat Protection Support

Support responds fast for higher priority issues, they have always been good at solving the problems we encounter.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, regular support has been sufficient enough with resolving issues.

Using Symantec Advanced Threat Protection

There is a small learning curve, but compared to other AV products it is fairly simple and easy to catch onto.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Learning the UI