You're in-step with SEP!
October 09, 2015
You're in-step with SEP!
Score 9 out of 10
Vetted Review
Verified User
Software Version
12.1
Modules Used
- Antivirus/antispyware, NTP, PTP, ADC, System Lockdown
Overall Satisfaction with Symantec Endpoint Protection
We use Symantec Endpoint Protection company-wide to protect against known and unknown threats. We also use it during incident response events in order to quickly cleanup infected endpoints and prevent them from spreading further infection. We also use Symantec Endpoint Protection to control removable storage/media and what data can leave and enter the internal network.
- Offers great performance improvements and allows our users to work without sacrificing system resources.
- The combination of each component offered allows the administrator to control client endpoint activities in a granular fashion. Such as keeping the bad stuff out and the good stuff in. ADC by itself could keep an endpoint clean, if configured correctly.
- Symantec back line support is very knowledgeable and has a good understanding of how the product is supposed to function.
- Their supporting documentation is very detailed and provides a high level of understanding.
- It is missing a basic function, like the ability to use wildcards in exceptions.
- Full content updates are way too big, 650+MB at last count. This is unacceptable.
- It does lack good VDI support. This is an area that can really be improved.
- The ability to monitor GUPs should come from the SEPM, not a standalone tool.
- First line support is not very knowledgeable. I generally need to escalate my questions to back line support.
- Symantec Endpoint Protection 12.1 has lowered the amount of help desk calls due to infections. This has allowed users to function more efficiently and help the company's bottom line.
- Improvements in scan performance have also caused lower call volume to the help desk.
Symantec Endpoint Protection is not very difficult to implement across an enterprise. Policy configuration is straightforward. Initial architecture of the product is simplistic and the install process is seamless. With the components it offers, keeping endpoints out of harms way is easy. Again, this assumes the product is configured correctly.