Evaluate before purchase
July 21, 2022
Evaluate before purchase
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Symphony SummitAI
Integration across multiple systems with different slices of ITAM capabilities. In my opinion, there's a lack of organizational acceptance of the need for a system of record for IT assets. The assumption is that ticketing and helpdesk tools can deliver ITAM. Keeping ITAMs up to date and accurate.
Pros
- Asset Management
- Incident Management
- Software Licensing Meter
Cons
- Software Asset Management
- email to ticket parching
- not able to get service tickets
- tool take time to deploye
- do not have admin logs tracker
- Easy to push agent update
Symphony submit has lot of limitation . For example we can not change the password of Admin Account of Desktop. Email to ticket we can not attach documents
Do you think SymphonyAI IT Service Management delivers good value for the price?
Not sure
Are you happy with SymphonyAI IT Service Management's feature set?
No
Did SymphonyAI IT Service Management live up to sales and marketing promises?
No
Did implementation of SymphonyAI IT Service Management go as expected?
Yes
Would you buy SymphonyAI IT Service Management again?
Yes
Comments
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