Syncro

We had migrated from another product which was just a mess, Syncro offered a simple(in a good way) clean offering that worked out of the box

• Saved us hundreds of dollars switching from previous provider

ConnectWise Automate and NinjaOne

ScreenConnect

We are using it to run our computer repair business

• We are looking to move away from it

RepairShopr

Xero, Emsisoft Security, Microsoft 365

We used Syncro for out remote monitoring and management platform. We also use the professional services automation features as well. It is helpful for customer communications and automation of other tasks. It helped us to not need multiple software solutions for our personnel. It was also user friendly so getting employees onboarded was not a hard task.

• Good ROI with good pricing and no hidden fees.
• Support will be slow and only available via email.
• Reporting will not look professional.
• The platform is user friendly.
• Window patches work well.

SolarWinds Access Rights Manager (ARM)

SolarWinds Access Rights Manager (ARM)

We are a MSP (Managed Service Provider) and we use Syncro as our RMM to manage all our clients from one central console. All our client's endpoints and assets are within the console. We also do our proposals, ticketing, and invoicing from within Syncro and we sync to Quickbooks. Syncro helps to keep our business flowing.

• The ROI on investment in Syncro is excellent since it is priced per user not endpoint like many of its competitors
• Very easy to learn and use
• The Syncro customer service and support is excellent

TeamViewer, ThreatDown, powered by Malwarebytes, Webroot Antivirus + Internet Security Complete (SecureAnywhere)

We utilise SyncoMSP as an End to End solution for our RMM needs, however further we use some of the integrations they have with external partnerships, providing us with simple solutions.

• Agent Pricing. This is very important when looking at RMM solutions. Whilst other solutions may be feature rich, they are also a lot more expensive. Per agent pricing allows you to fully understand your costs upfront, but also allows you to grow with no limitations
• Simple to use. This is important - as an MSP you want to be able to help your clients quickly and easily. Syncro allows this to happen.
• Integrations. If you are looking to on sell and integrate different software and solutions, Syncro makes this easy with partnerships already in place (and affordable!)

• The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
• Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
• The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.

Atera and Kaseya VSA